Summary
Overview
Work History
Education
Skills
Timeline
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Megan Reid-Cogliano

Brampton, ON

Summary

A dedicated, hard working professional with an ability to quickly adapt and learn new skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Bakery Clerk

Metro
03.2023 - Current
  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.

Co-op Teacher

Various Schools in Brampton, Ajax, and Peterboroug
09.2019 - 11.2022
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Lead Server

Marble Slab Creamery
04.2019 - 01.2021
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Performed cash and card transactions to complete customer purchases.

Education

Bachelor of Arts - English Literature With Emphasis In Education

Trent University
Peterborough, ON
2022

Editorial Skills Program

George Brown College
Toronto, ON
12-2023

Skills

  • Customer Service and rapport
  • Verbal and written communication
  • Keyboarding skills
  • Teamwork and Collaboration
  • Time Management
  • Computer Skills
  • Proofreading and Editing Proficiency

Timeline

Bakery Clerk

Metro
03.2023 - Current

Co-op Teacher

Various Schools in Brampton, Ajax, and Peterboroug
09.2019 - 11.2022

Lead Server

Marble Slab Creamery
04.2019 - 01.2021

Bachelor of Arts - English Literature With Emphasis In Education

Trent University

Editorial Skills Program

George Brown College

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Megan Reid-Cogliano