Megan Rainka
Winnipeg
Summary
After over a decade in funeral service I am looking to broaden my horizons and make a career change. I feel I would be an asset to your establishment as I have many transferable skills from being in management, customer service, administration, sales and community my involvement. I am a loyal, hard-working individual who possesses the drive to excel in whatever challenge that is put in front of me. If given the opportunity I know that I can rise to the occasion and shine in the role you are looking to fill.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Location Manager, Funeral Director/ Embalmer
Thomson “In the Park” Funeral Home
11.2021 - 03.2026
- Scheduling rotations of funeral directors.
- Hiring and onboarding of staff.
- Developmental coaching.
- Managing customer issues, reviewing surveys from client families.
- Reviewing financial reports.
- Conducting employee reviews.
- Ordering supplies for the funeral home.
- Facilitating suits for funeral directors.
- Payroll and approving hours as well as vacation for employees.
- Leading the morning huddle and staff meetings.
- Approving cheques and paying vendors.
- Assisting and leading services onsite, graveside, and at church/off site facility.
- Arranging meetings with client families, coordinating all elements of service-oriented details and preparing estate documents to help close affairs.
- Creating memorial cards and other stationery pieces for services.
- Converting prearranged funerals for at need use.
- Administrative work, answering phone calls, answering emails, paying invoices, submitting obituaries, filling out registrations of death, ordering obituary notices, creating service playlists, creating memorial videos, visa coding, taking first calls, and taking payments.
- Taking part in community involvement such as grief seminars, Palliative Manitoba’s lunch and learn program, Winter gathering and market, Mother’s and Father’s day services and Day of the dead service.
Para-Director/Hostess, Office Administrator, Licensed Funeral Director/Embalmer
Chapel Lawn Funeral Home
07.2012 - 11.2021
- Assisting and leading services onsite, graveside, and at church/off site facility.
- Arranging meetings with client families, coordinating all elements of service oriented details and preparing estate documents to help close affairs.
- Serving food and beverages for receptions.
- Administrative work, answering phone calls, answering emails, paying invoices, submitting obituaries, filling out registrations, ordering obituary notices, creating service playlists, creating memorial videos, visa coding, taking first calls, and taking payments.
- Embalming, dressing, casing, cosmetics/restorative work and hair styling for decedents.
- Bringing in a decedent from their place of death back to the funeral home.
- Taking part in community involvement such as mock car crash with MBIA, caregiver appreciation day, grief seminars, clergy car wash, Mother’s and Father’s day services and All saints and All souls day service.
Commission Sales Associate
W.K. CHAN JEWELLERS
03.2007 - 07.2012
- Maintaining a professional and courteous business atmosphere.
- Having a vast knowledge of various gemstones, diamonds, gold, silver etc.
- Doing minor repairs to customer’s broken items on site.
- Using internal computer systems and payment terminal.
- Meeting targets in sales.
Sales Associate – Ladies Wear, Estee Lauder- Cosmetics, Children’s Wear- Product Knowledge specialist
SEARS CANADA
07.2002 - 03.2007
- Providing courteous customer service.
- Using various internal systems.
- Transpiring new and interesting ways to draw in business through daily phone calls and events.
- Conducting regular beauty consultations with new and prospective clients.
- To provide excellent customer service through a deep understanding of all baby furniture items as well as all other aspects of the department.
- Maintaining the tidy appearance of the sales floor.
- Using sales terminal.
Education
Funeral Director/ Embalmer Program
Canadian College of Funeral Service
2017
Funeral Director/ Embalmer Program
Red River College
Faculty of Fine Arts
University of Manitoba
High School Diploma
Windsor Park Collegiate
2001
Skills
- Workload planning
- Customer service
- Sales development
- Team supervision
- Cultural awareness
- Effective multitasking
- Punctual and dependable
- Attention to detail
- Active listening
- Creative thinking
- Teamwork
- Problem-solving
- Time management
- Team collaboration
- Adaptability and flexibility
- Professionalism
Certification
- Funeral Director License, 1255
- Event Registrar number, ER0132
Timeline
Location Manager, Funeral Director/ Embalmer
Thomson “In the Park” Funeral Home
11.2021 - 03.2026
Para-Director/Hostess, Office Administrator, Licensed Funeral Director/Embalmer
Chapel Lawn Funeral Home
07.2012 - 11.2021
Commission Sales Associate
W.K. CHAN JEWELLERS
03.2007 - 07.2012
Sales Associate – Ladies Wear, Estee Lauder- Cosmetics, Children’s Wear- Product Knowledge specialist
SEARS CANADA
07.2002 - 03.2007
Funeral Director/ Embalmer Program
Canadian College of Funeral Service
Funeral Director/ Embalmer Program
Red River College
Faculty of Fine Arts
University of Manitoba
High School Diploma
Windsor Park Collegiate