Megan Proctor
Langford,BC
Summary
Healthcare administration and patient experience professional with progressive experience supporting medical aesthetics, cosmetic healthcare, beauty, wellness, and clinical service environments. Strong background in patient care coordination, front-office administration, provider schedule management, treatment coordination, client communication, consultative service, confidential documentation, and relationship-based care.
Experienced in supporting the full patient journey from initial inquiry through consultation, treatment education, appointment coordination, follow-up communication, and ongoing client support. Recognized for professionalism, discretion, strong communication, attention to detail, and a refined, patient-centered approach to clinic operations, client retention, administrative efficiency, and overall practice growth.
Professional with experience in providing exceptional client care and support. Skilled in managing client relationships, problem-solving, and ensuring client satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Client Care Coordinator | Medical Aesthetics
MD ESTHETICS
Colwood, BC
07.2024 - Current
- Coordinated daily operations in fast-paced medical aesthetics clinic, managing patient care, provider schedules, treatment appointments, clinical workflows, and front-office administration to ensure a polished and professional patient experience.
- Educate patients on cosmetic injectables, laser treatments, medical-grade skincare, treatment options, pricing, expectations, and aftercare.
- Support personalized skincare consultations by discussing client goals, product options, treatment plans, and appropriate home-care regimens.
- Coordinate physician, nurse, and medical aesthetician schedules, consultations, treatment bookings, and follow-up appointments.
- Contribute to clinic growth through consultative retail sales, patient education, promotional support, and strong client relationship management.
- Maintain accurate and confidential patient records using Nextech EMR, ensuring strong documentation standards and attention to detail.
- Collaborate with physicians, nurses, medical aestheticians, leadership, and administrative team members to support smooth clinic operations.
- Resolve patient concerns with professionalism, discretion, and a patient-focused approach.
Clinical Operations & Administrative Coordinator
Elk Lake Veterinary Hospital
North Saanich, BC
01.2021 - 06.2024
- Supported the operational, administrative, and client service functions of a busy healthcare practice while coordinating patient care, surgical services, diagnostics, provider schedules, and daily clinical workflow.
- Facilitated routine and complex surgical procedures by overseeing patient admissions, preparing treatment estimates, ensuring consent documentation, coordinating discharge planning, and conducting postoperative follow-up.
- Streamlined laboratory services and specialist referrals, organized diagnostic testing, and communicated effectively with external healthcare providers and vendors.
- Managed prescription requests, inventory procurement, pharmaceutical ordering, and medical supply coordination.
- Oversaw prescription requests, coordinated inventory procurement, managed pharmaceutical ordering, and ensured timely medical supply delivery.
- Provided compassionate and professional client support during emergency cases, complex treatments, and sensitive end-of-life care situations.
- Balanced competing priorities in a fast-paced clinical environment while maintaining confidentiality, accuracy, and exceptional client service.
Lead Sales, Marketing & Client Experience Coordinator
Always August Tanning
Victoria, BC
01.2019 - 09.2022
- Served as a lead sales consultant while supporting retail, membership, and service sales goals.
- Supported daily business operations within a beauty and wellness environment while leading consultative sales, client experience, marketing support, and operational administration.
- Coordinated promotional campaigns, customer engagement initiatives, and marketing activities.
- Supported social media content, promotional communication, and client outreach.
- Coordinated promotional campaigns and customer engagement initiatives to enhance brand visibility and client interaction.
- Supported social media content and promotional communication to increase client outreach and engagement.
- Built long-term client relationships through personalized recommendations and follow-up communication, fostering a welcoming client experience.
- Maintained inventory control, retail displays, product organization, and daily operational standards.
- Supported staff onboarding processes by organizing training materials and facilitating orientation sessions., training support, and daily team coordination.
Luxury Hair Extension Consultant | Client Experience Specialist
Luxury Hair Salon
Mayfair Mall, BC
01.2018 - 01.2019
- Delivered premium client consultations, specializing in luxury hair extension services and contributing to operational support until business closure.
- Specialized in professional hair extension installations, maintenance support, and aftercare education.
- Provided premium client consultations while specializing in luxury hair extension services and supporting daily salon operations until the business permanently closed.
- Built strong client relationships through polished communication, service education, and attentive follow-up.
- Advised clients on professional retail products and tailored home-care routines to enhance hair extension longevity.
- Fostered strong client relationships through effective communication, service education, and proactive follow-up.
- Supported appointment scheduling, client communication, and daily salon operations.
Education
Microsoft Office Suite Professional Development - Business Administration
Microsoft Learn
Victoria01-2023
Office Administration Certificate - Business Administration
Camosun College
Victoria01-2021
Medical Terminology Certificate - Law
Camosun College
Victoria01-2021
Skills
KEY SKILLS
Clinic & Patient Care: Patient Care Coordination Healthcare & Clinical Operations Practice Management Treatment Coordination Patient Communication Client Satisfaction Improvement Conflict Resolution
Systems & Technology: Nextech EMR Tracker Practice Management — Working Knowledge Electronic Medical Records Appointment Scheduling Systems Dental Practice Management Software Adaptability Microsoft Office Suite Google Workspace
Professional Strengths: Professional Communication Attention to Detail Client Relationship Management Service Excellence Adaptability Discretion & Confidentiality
Certification
- Serving It Right Certification | 2023
- Healthcare Compliance & Workplace Safety Training | 2024
- CPR Certification | 2024
- Medical Aesthetics Professional Development | 2024–Present
- Class 5 Driver’s Licence
CONTINUING PROFESSIONAL DEVELOPMENT
Ongoing professional development in healthcare administration, medical aesthetics, patient experience, luxury client service, medical-grade skincare, cosmetic procedures, consultative sales, workplace safety, clinic operations, and emerging aesthetic technologies.
Timeline
Client Care Coordinator | Medical Aesthetics
MD ESTHETICS
07.2024 - Current
Clinical Operations & Administrative Coordinator
Elk Lake Veterinary Hospital
01.2021 - 06.2024
Lead Sales, Marketing & Client Experience Coordinator
Always August Tanning
01.2019 - 09.2022
Luxury Hair Extension Consultant | Client Experience Specialist
Luxury Hair Salon
01.2018 - 01.2019
Medical Terminology Certificate - Law
Camosun College
Microsoft Office Suite Professional Development - Business Administration
Microsoft Learn
Office Administration Certificate - Business Administration
Camosun College