MEGAN P PETERSON
City of Los Angeles
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Server
Superba Food & Bread
City of Los Angeles, CA
09.2021 - Current
- Arrange and prepare tables for customers to offer memorable experiences to guests and foster repeat business.
- Take care of up to 15 tables at a time while fulfilling running side duties for the restaurant.
- Explain menu items and suggest appropriate options for food allergy concerns.
- Sell an average of $2,000 in food and alcohol each shift.
- Apply comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Eat Chow
Costa Mesa, CA
03.2014 - 08.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Beertender
The American Dream
Huntington Beach, CA
06.2017 - 08.2019
- Educated customers on beer selections, enhancing their experience through product knowledge and recommendations.
- Provided exceptional customer service by engaging patrons and ensuring a welcoming atmosphere.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
Education
Bachelor of Science - Education
University of Oregon
Eugene, OR05-2020
Skills
- Order accuracy
- Dining area maintenance
- Guest relations management
- Food and beverage pairings
- Strong work ethic
- Exceptional customer service
Timeline
Server
Superba Food & Bread
09.2021 - Current
Beertender
The American Dream
06.2017 - 08.2019
Server
Eat Chow
03.2014 - 08.2021
Bachelor of Science - Education
University of Oregon