Megan Perry
Amherst,Nova Scotia
Summary
Seasoned professional with 18 years of experience in fast-paced customer service environments, including management roles. Skilled in quality assurance, complaint resolution, troubleshooting, and maintaining high customer satisfaction.
Overview
18
18
years of professional experience
Work History
Quality Checker
Waldale Manufacturing
08.2018 - Current
- Perform thorough quality inspections on products and packaging, ensuring compliance with established standards and timely delivery
- Operate shrink-wrap machinery efficiently and conduct routine maintenance to minimize downtime
- Troubleshoot equipment malfunctions, provide assistance in basic repairs, and coordinate with press operators to maintain product quality
- Communicate with customers regarding possible delays, order issues and material purchasing
General Manager
McDonald's Restaurant
09.2017 - 08.2018
- Managed a diverse team, handling recruitment, training, and performance evaluations to maintain a competent workforce
- Addressed customer issues effectively, achieving resolution and maintaining customer service standards
- Coordinated with suppliers on product recalls and non-conformance issues, ensuring adherence to quality standards
- Oversaw inventory and supply chain processes, including weekly stock orders and shipment verifications, to guarantee operational efficiency
- Surpassed sales targets by 8% through strategic planning and team motivation
Assistant Manager
McDonald's Restaurant
06.2006 - 08.2017
- Supervised a team, ensuring adherence to service quality and performance metrics
- Conducted financial audits and inventory management to maintain operational efficiency
- Implemented staff development practices and managed shift scheduling while resolving customer issues and upholding regulatory compliance
- Implemented strategies that increased drive-thru sales by 15% in the Atlantic Provinces
Education
Diploma -
Amherst Regional High School
Amherst, Nova Scotia06.2006
Skills
- Strong Customer Service and Communication Abilities
- Proficient in Problem-Solving and Troubleshooting
- Experienced in Remote Management and Virtual Team Coordination
- Knowledgeable in Inventory Management and Quality Control
- Skilled in Creating and Managing Schedules and Projections
Languages
English
Native or Bilingual
Awards
- Top of the Class Award, General Manager
- Course Convention Most Promising Award, McDonald's Restaurant
- Most Increased Drive-Thru Sales, Atlantic Provinces
Timeline
Quality Checker
Waldale Manufacturing
08.2018 - Current
General Manager
McDonald's Restaurant
09.2017 - 08.2018
Assistant Manager
McDonald's Restaurant
06.2006 - 08.2017
Diploma -
Amherst Regional High School
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