Megan Parkin
Stratford,ON
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
CSR
McDougall Energy/ Shell
09.2022 - 04.2024
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Utilized POS system to handle customer cash and credit card transactions along with managing customer business account transactions and records.
- Managed OLG lottery terminal and kept lottery inventory logs up to date for all lottery products.
- Completed daily day end sales reports accurately, ensuring proper documentation of transactions and revenue.
- Helped management with inventory processes weekly and completion of ordering products for sale.
Resident Aide/ UCP
Seaforth Manor
04.2021 - 09.2022
- Promoted a safe living environment for residents by performing regular safety checks and maintaining cleanliness.
- Kept close eye on behavior and emotional responses of residents to address concerns and protect each person from harm.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Monitored resident vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted residents in maintaining personal hygiene, promoting dignity and respect in all interactions.
Keyholder
SUBWAY®Restaurants
07.2017 - 04.2020
- Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Completed store opening and closing procedures.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Daily food prep and cleaning duties completed.
Inbound Customer Service Representative
Bell Mobility At Nordia
09.2012 - 07.2015
- Retained valuable clients by providing empathetic support during challenging situations or escalations, leading to issue resolution.
- Enhanced customer satisfaction by addressing and resolving inbound calls and inquiries in a timely manner.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
Senior Credit Agent
Capital One At Iqor
02.2006 - 12.2010
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Mentored junior agents within the team, sharing insights and best practices to support their professional growth and contributions to the companies success.
- Cross trained on inbound and outbound collection calls as well as skip tracing.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
Education
High School Diploma -
Stratford Northwestern Secondary School
Stratford, ONSkills
- Problem Resolution
- Teamwork and Collaboratio
- Inventory oversight and product ordering practices
- Policies and Procedures Adherence
- Work Prioritization
- Attention to Detail
- Customer Focus
- Store maintenance
- Training and mentoring
Languages
English
Timeline
CSR
McDougall Energy/ Shell
09.2022 - 04.2024
Resident Aide/ UCP
Seaforth Manor
04.2021 - 09.2022
Keyholder
SUBWAY®Restaurants
07.2017 - 04.2020
Inbound Customer Service Representative
Bell Mobility At Nordia
09.2012 - 07.2015
Senior Credit Agent
Capital One At Iqor
02.2006 - 12.2010
High School Diploma -
Stratford Northwestern Secondary School
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