Summary
Overview
Work History
Education
Skills
Timeline
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Megan Murua

Anaheim

Summary

Reliable Uber Partner known for high productivity and efficiency in task completion. Specialized skills include safe driving practices, customer service excellence, and real-time problem-solving. Excel at communication, adaptability, and time management to enhance passenger experience and operational success.

Results-driven assistant manager with a background in customer service. Possess skills in team leadership, conflict resolution, and operational efficiency. Demonstrated ability to create positive customer experiences while managing complex issues. Made significant impact by improving customer satisfaction rates and fostering team collaboration in previous roles.

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience
2009
2009
years of post-secondary education

Work History

Uber eats

Self-employed
Anaheim
09.2019 - Current
  • Delivered packages efficiently to various locations on assigned routes.
  • Loaded and unloaded shipments according to safety protocols and guidelines.
  • Communicated with customers to confirm delivery details and address inquiries.
  • Loaded and unloaded packages into delivery vehicle, ensuring that all items were secure prior to departure.
  • Managed time effectively to ensure timely completion of daily routes within specified deadline.
  • Delivered packages directly to clients' homes or businesses in a safe manner.
  • Kept interior cab area clean at all times by removing debris after each shift.
  • Developed professional and effective relations between company and customers.
  • Greeted customers, provided customer service and answered questions.
  • Provided customer service support to clients.
  • Greeted customers and provided prompt, friendly customer service.

Assistant manager, cleaning vacant apartments

Property Management Company
Anaheim
09.2017 - Current
  • Assisted in managing tenant relations and addressing inquiries promptly.
  • Coordinated property maintenance requests and scheduled vendor services efficiently.
  • Maintained accurate records of lease agreements and tenant payments.
  • Greeted and assisted visitors in a friendly and professional manner.
  • Managed phone calls and directed inquiries to appropriate departments.
  • Scheduled appointments and maintained calendars for office staff.
  • Maintained reception area to ensure a welcoming environment for guests.
  • Ensured all paperwork is filled out correctly and filed away properly.
  • Operated office equipment such as printers, copiers, scanners.
  • Processed payments, invoices, orders, and other financial documents accurately.
  • Answered incoming calls and directed them to the appropriate personnel.
  • Resolved customer service issues in a timely manner while following company policies.
  • Scheduled appointments for clients and visitors.
  • Greeted and welcomed customers to the office.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Swept, mopped and vacuumed floors to ensure cleanliness.
  • Completed day-to-day duties accurately and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Collected trash from floors within hallways, bathrooms and work areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Transported trash bags to designated disposal areas.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Scrubbed walls to remove scuff marks or stains.
  • Provided assistance with laundry services when needed.
  • Cleaned building floors by sweeping, mopping or vacuuming.
  • Kept business entrances clean, tidy and professional in appearance.

Education

Western High School
Anaheim, CA

Skills

  • Time management
  • Property maintenance coordination
  • Package delivery
  • Customer Service
  • Office administration
  • UberEats deliveries
  • Customer communication

Timeline

Uber eats

Self-employed
09.2019 - Current

Assistant manager, cleaning vacant apartments

Property Management Company
09.2017 - Current

Western High School

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Megan Murua