Megan McClane
Pacheco
Summary
Dedicated Patient Care Coordinator with over 14 years of experience in healthcare settings. Expertise in patient scheduling, insurance verification, and team training, committed to enhancing patient flow and delivering high-quality care.
Overview
19
19
years of professional experience
Work History
Patient Care Coordinator
BASS Medical Group
01.2011 - 02.2026
- Patient Scheduling
- Patient Check In/Out
- Reviewing pre-surgery instructions with patients
- Insurance benefits, billing, and pre-authorizations
- Prescription refills and prior authorization for prescriptions
- Training co-workers and implementing training documents
- Coordinated patient appointments and managed scheduling for healthcare providers.
- Facilitated insurance verification and ensured proper documentation for patient visits.
- Communicated with patients to gather medical histories and understand their needs.
- Collaborated with medical staff to streamline patient flow and enhance service delivery.
- Assisted in resolving patient inquiries and concerns regarding care options.
- Maintained accurate patient records in electronic health record systems.
- Educated patients on treatment plans and follow-up procedures effectively.
- Organized referral processes to specialists, ensuring timely patient transitions.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Provided administrative support for patient care staff.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Assigned ICD-10-CM diagnosis codes as well as CPT procedure codes for billing purposes.
Diablo Valley Women OB/GYN
01.2007 - 01.2011
- Patient Scheduling
- Insurance benefits, billing, and pre-authorizations
- Patient Check In/Out
- Supervise front office staff
- Training co-workers
- Scanning patient charts
- Authorization for office procedures-CT scans, MRI's
- Responsible for tracking Vacation/PTO Requests
Education
Associates in Science - Medical Administration Assistant
Heald College
High School Graduate -
Acalanes High School
Skills
- NextGen EPM/EMR Trained
- Epic EMR Trained
- Epic Template Trained
- Exceptional communications skills
- Strong attention to detail
- Familiar with calling in prescription to pharmacist
- Strong multi-tasker
- Team player
- Familiar with medical terminology
- Willingness to learn
References
References available upon request.
Timeline
Patient Care Coordinator
BASS Medical Group
01.2011 - 02.2026
Diablo Valley Women OB/GYN
01.2007 - 01.2011
Associates in Science - Medical Administration Assistant
Heald College
High School Graduate -
Acalanes High School