Megan McCann
San Francisco
Summary
Customer-focused administrative professional with over 8 years in client services and office support. Proven track record in managing high-volume communications and coordinating patient records to enhance client experiences. Recognized for strong attention to detail and fostering positive relationships in both healthcare and customer-facing environments.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Seven Hills Veterinary Hospital
San Francisco
11.2025 - Current
- Acted as the first point of contact for clients in a busy veterinary hospital.
- Handled high volume interactions while upholding professionalism, empathy, and meticulous attention to detail
- Managed scheduling, phone communications, patient records, and administrative documents to ensure smooth operations
- Coordinated with medical staff to enhance daily operations and foster positive client experiences
Medical Liaison
San Francisco SPCA
San Francisco
12.2023 - 07.2025
- Translate medical details from doctors into clear, accessible language for clients, and relay client concerns, updates, and follow-up information back to the medical team to support timely decision-making
- Established communication bridge among veterinarians, clients, and medical support teams, ensuring accurate and timely delivery of care and information
- Coordinated patient records, follow-up instructions, and appointment scheduling to streamline care processes
- Demonstrated strong attention to detail while managing tasks in a fast-paced clinical environment
Client Service Representative
San Francisco SPCA
San Francisco
03.2022 - 12.2023
- Addressed client concerns promptly, facilitating informed clinical decisions
- Demonstrated empathy and attention to detail, enhancing overall client experience
- Coordinated appointments and maintained records, enhancing workflow in fast-paced environment
Server
Heritage Bar and Grill
San Francisco
10.2021 - 03.2022
- Fostered teamwork and engagement among staff to improve customer experience
- Supported coworkers through diverse tasks, contributing to customer satisfaction
- Managed phone orders and apps to streamline restaurant operations
Hostess/Server
Cotogna
San Francisco
06.2021 - 10.2021
- Managed reservations, optimizing service flow during peak lunch and dinner hours
- Facilitated seamless dining experiences, improving guest satisfaction through clear communication
- Built rapport with guests, creating a welcoming atmosphere that encouraged repeat visits
- Collaborated with floor managers to ensure clear communication and smooth operations
Hostess/Server
Ace Wasabi's Rock n' Roll Sushi
San Francisco
07.2019 - 07.2021
- Greeted guests warmly to foster welcoming atmosphere
- Managed guest seating and reservations to streamline service flow
- Handled phone inquiries efficiently to coordinate timely seating
- Multitasked in a high-energy setting, ensuring smooth operations
Education
Bachelor of Arts - Psychology
San Francisco State University
San Francisco05-2020
High school Diploma -
Etiwanda High School
Fontana, CA05-2016
Skills
- Patient record management
- Medical terminology expertise
- Service software skills
- Data entry
- Scheduling coordination
- Call management
- Office applications
- Client communication
- Confidential information
- Relationship management
Timeline
Client Service Representative
Seven Hills Veterinary Hospital
11.2025 - Current
Medical Liaison
San Francisco SPCA
12.2023 - 07.2025
Client Service Representative
San Francisco SPCA
03.2022 - 12.2023
Server
Heritage Bar and Grill
10.2021 - 03.2022
Hostess/Server
Cotogna
06.2021 - 10.2021
Hostess/Server
Ace Wasabi's Rock n' Roll Sushi
07.2019 - 07.2021
Bachelor of Arts - Psychology
San Francisco State University
High school Diploma -
Etiwanda High School