Megan Matlub
Belle River,ON
Summary
Adept at managing high-stress environments, I enhanced workflow efficiency by 20% at Windsor Regional Hospital - Metropolitan Campus through innovative process improvements. My strong telephone etiquette and problem-solving skills ensured sensitive data remained confidential while fostering a collaborative team atmosphere. My proficiency in operating switchboards and commitment to professional growth underscore my ability to excel in dynamic settings.
Professional communicator with extensive experience in managing high-volume call environments. Adept at handling multiple tasks simultaneously while maintaining focus on service quality and efficiency. Strong team collaborator who adapts to evolving needs and consistently delivers reliable results. Skilled in telephone etiquette, problem-solving, and customer service.
Overview
20
20
years of professional experience
Work History
Telecommunications Operator
Windsor Regional Hospital - Metropolitan Campus
03.2005 - Current
- Handled sensitive customer data with discretion, adhering to strict confidentiality protocols at all times.
- Managed high call volume while maintaining professionalism and composure during periods of peak demand.
- Connected callers with appropriate professional, department, or business.
- Implemented process improvements that led to increased workflow efficiency within the telecommunications department.
- Assisted in the development of training materials to ensure new hires were well-prepared to handle telecommunications tasks.
- Operated digital paging system to notify recipients of incoming calls.
- Announced important information and emergency notifications over PA system.
- Assisted in reducing hold times with swift call handling and efficient use of switchboard system features.
- Demonstrated adaptability under pressure while managing multiple concurrent tasks such as answering phones, operating radios, entering data into computer systems, and maintaining logs of all communications events.
Education
Diploma - Medical Terminology
Online Schooling
Windsor, ON09-2006
Skills
- Greeting customers
- System monitoring
- Typing
- Planning, problem solving and organizational skills
- Strong telephone etiquette
- Excellent verbal communication skills
- Alarm reporting
- Message documentation
- Operating switchboards
- Quick-learning
- Demonstrate commitment to maintaining/enhancing professional competence through participation in appropriate continuing education activities
Languages
English
Full Professional
Timeline
Telecommunications Operator
Windsor Regional Hospital - Metropolitan Campus
03.2005 - Current
Diploma - Medical Terminology
Online Schooling
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