Megan Marks
Toronto,ON
Summary
Strong minded, dedicated, organized and dependable professional seeking a flight attendant position to provide exceptional service and safety customers.
Successful at managing multiple priorities with a positive attitude, while building strong relationships with new and existing customers. Skilled at anticipating customers needs and resolving issues in a timely manner. Maintains focus during stressful situations in high volume environments.
Overview
7
7
years of professional experience
Work History
Server
Terroni
03.2017 - Current
- Demonstrated menu knowledge to increase product sales of both wine and food items through recommendations
- Created pleasant ambiance for both customers and colleagues
- Managed customer inquiries and concerns promptly to ensure customer satisfaction
- Acquired and utilized strong organization and multitasking skills in fasted paced environment
Server
The Burren
06.2020 - 10.2020
- Built rapport with customers to ensure repeat business
- Quality controlled and expedited food and drinks in timely manner
- Efficiently handled cash and card transactions maintaining high level of accuracy
- Resolved customer complaints promptly and professionally to maintain positive environment
Server
Papa Goose
06.2016 - 12.2016
- Maintained table settings by removing courses, replacing utensils and refilling beverages in a prompt manner
- Acquired fine dining skills, from small to large group settings
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Education
Bachelor of Arts - Psychology
Ryerson University
Toronto, ON04.2010
Skills
- Interpersonal and Customer Service Skills
- Smart Serve Certified
- Problem-solving
- Cash Handling
- Leadership
- Guest engagement
- Cleanliness and Sanitation
- Conflict Resolution
- Adaptability
- Teamwork
Timeline
Server
The Burren
06.2020 - 10.2020
Server
Terroni
03.2017 - Current
Server
Papa Goose
06.2016 - 12.2016
Bachelor of Arts - Psychology
Ryerson University
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