Megan Majore

Winfield

Summary

Dynamic Guest Service Representative with proven expertise at Village Creek Country Inn, excelling in customer service and reservation processing. Recognized for enhancing guest satisfaction through effective communication and meticulous attention to detail. Skilled in cash handling and adept at resolving issues, contributing to a welcoming atmosphere and high customer retention.

Overview

years of professional experience

Work History

Guest Service Representative

Village Creek Country Inn

07.2023 - Current

Assisted guests with check-in and check-out processes, ensuring a smooth experience.
Responded to guest inquiries, providing information on services and local attractions.
Managed reservations using property management system, maintaining accuracy in bookings.
Collaborated with team members to resolve guest issues efficiently and professionally.
Adhered to safety and security procedures, enhancing overall guest safety experience.
Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.

Labourer

Custom Eves

03.2022 - 10.2022

Assisted in loading and unloading materials, optimizing workflow efficiency during project execution.
Collaborated with team members to maintain clean job sites, promoting safety and productivity standards.
Conducted routine maintenance on tools and equipment, ensuring readiness for operational tasks.
Trained new laborers on safety procedures and efficient work practices, enhancing team performance.
Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
Upheld company reputation for quality workmanship through dedication to best practices within the laborer role.
Enhanced project timelines by collaborating effectively with team members on various tasks.
Used variety of hand and power tools to complete tasks.

Education

Certificate of Accouting And Book Keeping - Accounting And Finance

Career City College

07.2022

Skills

Customer service
Computer skills
Guest accommodations
Detail-oriented
Data entry proficiency
Information protection
Basic accounting

Reservation processing
First aid training
Hotel software expertise
Verbal and written communication
Cash handling experience
Multitasking Abilities

Languages

English

Elementary

Timeline