Megan MacMaster
NIAGARA FALLS,Ontario
Summary
Enthusiastic and reliable professional; takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Server
Next Kitchen + Bar
09.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Post Office Clerk
Shoppers Drug Mart
06.2020 - Current
- Assisted customers in completing necessary forms, resulting in accurate and timely mail delivery.
- Reduced wait times for customers by consistently maintaining a well-organized work area.
- Maintained accurate records of all transactions, ensuring proper accounting and inventory management.
- Delivered exceptional customer service, resolving issues promptly and courteously.
Server
Outback Steakhouse
08.2017 - 08.2020
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Lifeguard
Great Wolf Lodge
08.2009 - 05.2019
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Cleared pool areas of debris and hazardous objects to increase safety.
Education
Diploma - Carpentry And Renovation Technician
Niagara College
Welland, ON06.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Suggestive Selling
- Warm and Friendly
Languages
English
Full Professional
Timeline
Server
Next Kitchen + Bar
09.2021 - Current
Post Office Clerk
Shoppers Drug Mart
06.2020 - Current
Server
Outback Steakhouse
08.2017 - 08.2020
Lifeguard
Great Wolf Lodge
08.2009 - 05.2019
Diploma - Carpentry And Renovation Technician
Niagara College