Megan Macinnis
Toronto,Ontario
Summary
Proven Production Planner at RAB DESIGN LIGHTING, adept in scheduling and capacity planning, enhanced production efficiency by closely collaborating with teams and suppliers. Skilled in adaptability and problem-solving, significantly improved operational effectiveness and inventory management, leading to increased productivity and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Production Planner
RAB DESIGN LIGHTING
08.2019 - Current
- Developed production schedules according to deadlines for existing orders and sales forecasting.
- Worked directly with production personnel to resolve production scheduling issues and conflicts.
- Developed, released and monitored daily schedules to foster on-time completion of finished products.
- Presented updated order and production status reports to sales staff and management.
- Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
- Managed change requests effectively, balancing priorities while minimizing disruptions to ongoing operations.
- Optimized inventory management through accurate forecasting and close collaboration with suppliers.
Customer Service Representative
RAB DESIGN LIGHTING
08.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
Manufacturer
LUSH MANUFACTURING
07.2017 - 09.2018
- Collaborated with team members to achieve targets, resulting in increased productivity and timely order fulfillment.
- Worked with raw materials to develop complete and commercially viable products.
- Consistently met deadlines by prioritizing tasks effectively and efficiently managing resources.
- Improved employee morale through effective communication strategies that fostered a sense of camaraderie among team members working towards common goals.
- Participated in continuous improvement initiatives aimed at enhancing operational effectiveness within the organization.
Education
High School Diploma -
Etobicoke Collegiate Institute
Etobicoke, ON06.2018
Skills
- Team Communication
- Team collaborations
- Scheduling
- Capacity Planning
- Adaptability and Flexibility
- Problem-solving aptitude
- Report creation
- Customer Service
- Active Listening
- Critical Thinking
Languages
English
Native or Bilingual
Certification
- FRONT LINE LEADER SHIP PROGRAM
This is a participant based certificate. Completion of this program requires active participation in all Skill Development sessions, Coaching sessions, and Mentoring sessions. Front Line Leadership Development Program helps participants develop the skills to lead in a high performance culture.
https://factory.cancred.ca/v1/assertion/540af43d4e6da26cd8a4931c352161065d1abb60
Timeline
Production Planner
RAB DESIGN LIGHTING
08.2019 - Current
Customer Service Representative
RAB DESIGN LIGHTING
08.2019 - 05.2022
Manufacturer
LUSH MANUFACTURING
07.2017 - 09.2018
High School Diploma -
Etobicoke Collegiate Institute
- FRONT LINE LEADER SHIP PROGRAM
This is a participant based certificate. Completion of this program requires active participation in all Skill Development sessions, Coaching sessions, and Mentoring sessions. Front Line Leadership Development Program helps participants develop the skills to lead in a high performance culture.
https://factory.cancred.ca/v1/assertion/540af43d4e6da26cd8a4931c352161065d1abb60
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