Megan MacDougall
Edson,AB
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Ace Liquor Discounter
02.2020 - 11.2023
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Streamlined the checkout process for faster service and improved customer experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
House Cleaner
Remax Realty
03.2017 - 01.2019
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Increased repeat business by maintaining excellent communication with clients and addressing concerns promptly.
- Streamlined cleaning processes for faster service, utilizing effective time management strategies.
- Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
Education
Parkland Composite High School
Edson, AB06.2007
Skills
- Customer Service
- Merchandise Restocking
- Customer Complaint Resolution
- Payment Collection
- Cash Handling
- Refund Handling
- POS System Operation
- Customer Inquiries
- Product Recommendations
- Retail Merchandising
- Product Knowledge
- Cash Management
- Customer Satisfaction
- Teamwork and collaboration
- Problem-solving abilities
- Computer literacy
- Sales techniques
Languages
English
Full Professional
Timeline
Customer Service Cashier
Ace Liquor Discounter
02.2020 - 11.2023
House Cleaner
Remax Realty
03.2017 - 01.2019
Parkland Composite High School
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