Summary
Overview
Work History
Education
Skills
Timeline
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Megan MacDonald

Winnipeg,MB

Summary

Experienced store manager with a proven track record in retail environments. Implements and upholds standards to ensure employee development and achieve operational goals. Skilled at fostering strong relationships, demonstrating exceptional organization, and making informed decisions to enhance team productivity. Dedicated to optimizing overall efficiency and driving success through effective leadership.

Overview

28
28
years of professional experience

Work History

Store Manager

Pet Valu
11.2019 - Current
    • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for DPLs and employees.
    • Managed inventory control, cash control, and store opening and closing procedures.
    • Addressed DPL complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
    • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
    • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
    • Mentored new hires and ensuring they were well-equipped to excel in their roles from day one.
    • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
    • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Design Consultant

Design Manitoba
01.2006 - 02.2010
    • Responsible for maintaining merchandising, consultative selling, opening and closing procedures.
    • Established strong relationships with clients by maintaining open lines of communication throughout the entire design process from floor layout to material selection.
    • Developed innovative design concepts to meet clients' unique needs and preferences.

Visual & Sales Leader

Eddie Bauer
01.2000 - 01.2010
    • Responsible for reading store layouts, while understanding and implementing a team to assist in executing it on time and budget.
    • Responsible for coaching and mentoring new employees.
    • Approached by management to fulfill management duties while management was on personal leave.
    • Received Best Of Bauer award for achieving highest sales standards for North America.

Associate Manager

Eddie Bauer
06.1998 - 08.2000
    • Exceptional multitasking skills including, payroll, staff scheduling and “First Contact Customer Service” is adhered too.
    • Collaborate with Store Manager to identify staff training needs.
    • Responsible for coaching and mentoring new employees.
    • Self initiated projects including updating and implementing store policies and procedures ensuring all staff are up to date on current corporate expectations.

Sales Associate

Eddie Bauer
01.1997 - 06.1998
    • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
    • Organized the store's visual appeal, engage customers, and promote specific merchandise.
    • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Bachelor of Environment Design -

University of Manitoba
Winnipeg, MB
01.2004

Bachelor of Arts - Canadian Literature

University of Victoria
Victoria, BC
01.1998

Skills

  • Outstanding communication skills
  • Team leadership and coaching
  • Training and mentoring
  • Customer service management

Timeline

Store Manager

Pet Valu
11.2019 - Current

Design Consultant

Design Manitoba
01.2006 - 02.2010

Visual & Sales Leader

Eddie Bauer
01.2000 - 01.2010

Associate Manager

Eddie Bauer
06.1998 - 08.2000

Sales Associate

Eddie Bauer
01.1997 - 06.1998

Bachelor of Environment Design -

University of Manitoba

Bachelor of Arts - Canadian Literature

University of Victoria

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Megan MacDonald