Megan Lynch
Montreal,QC
Summary
Proven to enhance office efficiency at Eye Health MD, adept in organization and problem-solving, I streamlined front desk operations and significantly improved client satisfaction. With expertise in Microsoft Office and a service-oriented mindset, I excel in environments requiring attention to detail and superior customer service.
Overview
19
19
years of professional experience
Work History
Receptionist / Customer Service
Eye Health MD
07.2017 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Sales Associate
Winners & HomeSense
07.2015 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Assistant Receptionist
Canalex
01.2012 - 09.2014
Eldercare
Jewish Eldercare CHSLD
07.2005 - 07.2008
Education
Graduate Certificate - High School Courses
St Laurent Ed
Cote Vertu Montréal QCCertificate - French
Marguerite Bourgeois
Outremont, QCBachelor In Human And Social Issues Studies - Sociology, Business Management,English Literature
St Vincent College
St Vincent06.2006
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Greeting and Seating Clients
- Scheduling appointments
- Data inputting
- Office Administration
- File Management
- Administrative Support
- Mail handling
- Clerical Support
- Typing Speed
- Service-oriented mindset
- Attention to Detail
- Problem-Solving
- Punctual and Reliable
- Microsoft Office
- Team Collaboration
- Courteous and Professional
- Computer Proficiency
- Inventory Management
- Referral Coordination
Accomplishments
- Best executive manager of marketing
Language
French
Native or Bilingual
English
Native or Bilingual
Interest
Weight lifting
Writing
Timeline
Receptionist / Customer Service
Eye Health MD
07.2017 - 10.2024
Sales Associate
Winners & HomeSense
07.2015 - 04.2019
Assistant Receptionist
Canalex
01.2012 - 09.2014
Eldercare
Jewish Eldercare CHSLD
07.2005 - 07.2008
Graduate Certificate - High School Courses
St Laurent Ed
Certificate - French
Marguerite Bourgeois
Bachelor In Human And Social Issues Studies - Sociology, Business Management,English Literature
St Vincent College
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