Megan Krupka

• Managed high call and email volumes, handling over 120 customer calls and responding to 80+ emails daily with efficiency and professionalism.
• Processed and maintained customer account records, handling data entry, payment reconciliation, and generating reports for internal tracking.
• Managed special cases, including bankruptcies and delinquent accounts, following up until resolution while maintaining compliance with company policies.
• Resolved billing discrepancies by reconciling cash boxes and invoices for large commercial accounts, ensuring accurate invoicing and proper account management.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Provided expert guidance on collections, rates, and account statuses, assisting customers with inquiries and ensuring timely resolutions.

• Managed clients and vendor accounts by creating invoices, purchasing orders and organizing payments and deposits via Fohlio.
• Proposed potential solutions for design optimization, challenges and improvements.
• Ordered samples from vendors to handle presentation creation activities.
• Collaborated with vendors and showrooms to produce quotes.

Managed household logistics by organizing schedules, overseeing financial obligations, and ensuring timely transportation for children’s extracurricular engagements.

• Delivered personalized one-on-one and group tutoring sessions in English, History, Science, and Biblical Studies, adapting teaching strategies to diverse learning needs.
• Independently built and maintained a client base through strategic self-promotion, utilizing social media, online platforms, and word-of-mouth referrals.
• Provided comprehensive writing support, guiding students through brainstorming, researching, outlining, drafting, revising, and finalizing written work.
• Motivated and coached students through challenging material using positive reinforcement, tailored explanations, and interactive learning techniques.
• Maintained accurate student records, tracking progress and documenting tutoring sessions for institutional and personal records.