Megan Kratky
North Bay
Summary
Professional with strong background in community support services, prepared to make significant impact. Known for effective team collaboration and adaptability to changing needs. Skilled in case management, advocacy, crisis intervention, and resource coordination. Reliable and results-focused, ensuring positive outcomes for families and communities.
Overview
5
5
years of professional experience
Work History
Community & Family Services Worker
The Salvation Army
03.2022 - Current
- Organized Food Bank programs weekly, coordinating with volunteers to meet client needs.
- Used Link2Feed and HIFIS to prepare statistical reports, case summaries and correspondence.
- Assisted individuals in developing and achieving personal goals by providing guidance and support.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Improved overall well-being of clients through effective case management and resource referrals.
- Collaborated with local agencies to create a comprehensive network of resources for community members in need.
- Managed volunteer recruitment and training efforts, increasing community involvement in program offerings.
- Implemented initiatives to address social issues such as homelessness, food insecurity, and discrimination within the community.
Fashion Associate
Walmart
09.2022 - 05.2025
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Built strong relationships with clientele through attentive service and tailored style advice.
- Maintained understanding of current inventory, merchandising and in-store placement to inform sales strategy.
- Circulated and monitored shopper activity within assigned areas to identify customer service opportunities and provide loss prevention control.
- Assisted in training new associates on key aspects of the role, such as product knowledge, visual merchandising techniques, and excellent customer service.
Christmas Kettle Campaign Coordinator
The Salvation Army
11.2021 - 12.2021
- Collaborated with volunteers through phone and email to make proactive changes to schedules to maximize effectiveness.
- Managed physical files while updating and digitalizing spreadsheets and forms.
- Boosted volunteer engagement through effective recruitment strategies, comprehensive training programs, and ongoing support.
- Enhanced donor relationships with regular communication, personalized updates, and tailored engagement opportunities.
- Built strong partnerships with community organizations to broaden outreach efforts and increase supporter base.
Summer Student Assistant
North Bay & District Multicultural Centre
09.2020 - 12.2020
- Created and led small groups of newcomers in planned activities, projects, and study sessions relating to starting a cooking business.
- Maintained organized documentation regarding catering sales, event details, and personnel files.
- Created flyers, brochures, and media releases for 8 different catering events.
- Collaborated with different agencies, the community, and the group of newcomers to coordinate menus, manage organizational set ups, and create their chef itinerary.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine excitement for their events.
Education
Certification - Criminal Psychology & Behaviour
Conestoga College
Online04-2026
Honours Specialization: Bachelors of Arts - Social Welfare And Social Development
Nipissing University
North Bay, ON06.2022
Diploma - Social Service Work - Intensive
Canadore College
North Bay, ON09.2021
Skills
- Communication skills
- Detail oriented
- Hardworking
- Interpersonal skills
- Multi-tasking skills
- Team-building skills
- Telephone reception skills
- Professional boundaries
Certifications & Licenses
- Registered Social Service Worker (OCSWSSW - April 2022 - Present)
- HIFIS - Training on the Homeless Individuals and Families Information System
- Link2Feed - Training using the Link2Feed case management software
- Standard First Aid (CPR / AED) - Valid until 11/2026
- Certification of Training: Introduction to Modern Slavery & Human Trafficking
- Mental Health First Aid: Adults who Interact with Youth Certification
- Certification: EDI 101 (The Salvation Army)
- Certification: Online Field Instructor Course (CASWE-ACFTS)
- Take Home Naloxone Online Training Certificate
- Introduction to Respect Education Certificate
- Conflict Resolution Certification
- International Volunteering: Community Development Certification
- Responding to Disclosures of Sexual Violence Certification
Advocacy Groups
North Bay and Area Food Security Network (Co-Chair)
- April 2023 to May 2025
Purpose: To network and collaborate around responding to food insecurity in the North Bay area by serving clients in need, and raising the awareness about and advocating for solutions to food insecurity, while keeping clients’ health and best interests centered within the initiatives of the group.
Social Service Worker Community Advisory Committee (PAC)
- March 2023 to Present
Program Advisory Committee members provide a liaison between the College and business, industry, government, and other relevant organizations. PACs participate directly in the development and ongoing review of programs. As a graduate of Canadore College's SSW program and a previous member of a multi-service agency who supervises placement students, I have been nominated and have accepted the position of being a PAC member for a 3 year term.
Timeline
Fashion Associate
Walmart
09.2022 - 05.2025
Community & Family Services Worker
The Salvation Army
03.2022 - Current
Christmas Kettle Campaign Coordinator
The Salvation Army
11.2021 - 12.2021
Summer Student Assistant
North Bay & District Multicultural Centre
09.2020 - 12.2020
Certification - Criminal Psychology & Behaviour
Conestoga College
Honours Specialization: Bachelors of Arts - Social Welfare And Social Development
Nipissing University
Diploma - Social Service Work - Intensive
Canadore College
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