Megan Kobashi
Tulare
Summary
Dynamic Supervisor with a proven track record at UPS, skilled in training and mentoring teams to enhance productivity and compliance. Expert in conflict resolution and strategic planning, I foster a positive work environment that drives employee motivation and operational excellence. Committed to achieving high service standards and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supervisor
UPS
10.2021 - 12.2025
- Supervised daily operations to ensure compliance with safety regulations and company policies.
- Trained new employees on standard operating procedures and best practices for efficiency.
- Coordinated workflow schedules to optimize productivity and meet delivery deadlines.
- Monitored team performance, providing feedback to maintain high service standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Customer Service Manager
Walmart
12.2013 - 09.2020
- Led team of customer service associates to enhance customer satisfaction and loyalty.
- Implemented customer feedback systems to identify issues and drive service improvements.
- Resolved escalated customer complaints, ensuring timely and effective solutions.
- Fostered a positive work environment, mentoring staff to achieve individual and team goals.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
Education
High School Diploma -
Madera High School
Madera, CASkills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Decision-making
- Complex Problem-solving
- Strategic planning
- Staff development
- Staff discipline
- Team building
- Processes and procedures
- Operations management
- Schedule development
- Relationship building
- Policy enforcement
- Conflict resolution
Timeline
Supervisor
UPS
10.2021 - 12.2025
Customer Service Manager
Walmart
12.2013 - 09.2020
High School Diploma -
Madera High School