MEGAN KERN
Apple Valley
Summary
Human resources professional with a strong background in talent acquisition and clerical customer service. Personable and organized to support a collaborative team environment and consistently meeting organizational goals. Reliable and adaptable, proficient in HR software and effective communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Interim Human Resources Technician
Victor Valley College
09.2024 - Current
- Responsible for onboarding new part-time faculty hires
- Oversee recruitments for classified, management, and full-time faculty positions
- Schedule applicants for testing sessions and interviews
- Coordinate recruitment details with human resources business partners and assigned hiring committees
- Proctor employment exams
- Communicate with various departments within the college pertaining to applicants and new-hire statuses
- Screen employment applications
- Provide exceptional customer service both at the front service desk and over the phone and/or email
- Maintain employment and recruitment records with confidentiality and proper organization
- Process received documents including, but not limited to, applications, TB health records, employment records, official transcripts, and equivalency requests
- Assist prospective applicants with information pertaining to the minimum qualifications equivalency request process
Front Office / Hygiene Coordinator
Apple Valley Dental
08.2023 - 08.2024
- Provide customer service to patients at the front desk
- Check-in patients and collect copays
- Perform insurance verification and determine eligibility for treatment
- Schedule patient appointments via Dentrix
- Manage patient accounts and existing balances
- Assist patients in applying financing options
- Responsible for the retention of patients within the hygiene department by utilizing a recall and retention system
- Attend bi-weekly meetings to discuss hygiene department growth
- Streamlined recall system processes, resulting in increased appointment confirmations among existing patients.
- Attend weekly meeting to brief on practice growth ideas and areas for team improvement
- Answer and direct multiple incoming calls in a busy, high-traffic office
Patient Care Coordinator
Dr.Chang's Dental
04.2023 - 08.2023
- Provided exceptional customer service by addressing patient concerns, answering questions, and ensuring patient satisfaction with their dental care
- Schedule patient appointments and maintain appropriate patient flow on Dentrix
- Ensure HIPAA compliance throughout the facility
- Manage patient accounts and payment plans
- Coordinate community outreach events such as school screenings and free teeth cleaning events
- Assist in interviewing and onboarding new hires
- Frequently oversee working interviews
- Attend numerous conferences pertaining to dental practice growth and personal career development practices
- Trained new staff members on office procedures and protocols, ensuring consistency in the delivery of patient
- Treatment plan for dental treatments recommended by the team of doctors
- Discuss insurance benefits and coverage with patients
Customer Service Associate
Kohl's
09.2018 - 01.2021
- Operate the POS system as a cashier
- Create an inviting shopping experience for customers
- Assist customers with their shopping questions and needs with a focus on customer satisfaction
- Assist with creating displays and following marketing plans from corporate
- Perform price adjustments and inventory counts to prepare for audits
- Close out cash drawers at end of the night
- Work the customer service desk to mediate order issues and returns
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Processed online orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Shop Service Provider / Office Assistant
Hesperia Recreation & Park District
06.2018 - 01.2019
- Manage golf club membership accounts
- Train new team members on company protocols and practices to ensure customer satisfaction
- Track trends in guest traffic to enhance guest experiences and increase sales
- Assist customers with rental paperwork for facility rentals
- Prepare banquet rooms for rent
- Participate in coordinating large, well-known community events (Hesperia days, Pirates fair, etc.)
- Assist in creating employee schedules and ensuring coverage of the facilities
- Complete daily reports regarding operational data and sales
- Enhanced customer satisfaction by effectively addressing and resolving complaints in a timely manner
Education
Bachelor of Science - Healthcare Administration
Loma Linda University
Loma Linda08-2022
Associate of Science - Math And Science
Victor Valley College
Victorville, CA06-2019
Associate of Science - Business Administration
Victor Valley College
Victorville, CA06-2019
Skills
- HR policies
- Detail-oriented
- Critical thinking skills
- Record keeping/document management
- Customer service
- Employee onboarding
- Effective time management/scheduling
- Recruitment procedures
- Professional demeanor
Certification
- Certificate of Proficiency in Typing (July 2024)
- CPR/AED Certification (June 2024)
- Medical Billing Certification (May 2020)
Timeline
Interim Human Resources Technician
Victor Valley College
09.2024 - Current
Front Office / Hygiene Coordinator
Apple Valley Dental
08.2023 - 08.2024
Patient Care Coordinator
Dr.Chang's Dental
04.2023 - 08.2023
Customer Service Associate
Kohl's
09.2018 - 01.2021
Shop Service Provider / Office Assistant
Hesperia Recreation & Park District
06.2018 - 01.2019
Bachelor of Science - Healthcare Administration
Loma Linda University
Associate of Science - Math And Science
Victor Valley College
Associate of Science - Business Administration
Victor Valley College
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