Megan High
Copperopolis
Summary
Experienced correctional officer skilled in inmate supervision, conflict resolution, and security protocol enforcement. Proven ability to maintain order and train staff effectively.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Correctional Officer
County of Calaveras
San Andreas
02.2025 - Current
- Conducted inspections of inmate living areas and common spaces to ensure safety and compliance with facility standards.
- Enforced facility rules and regulations to maintain order and promote a disciplined environment.
- Interacted with inmates to de-escalate tensions and foster a peaceful atmosphere within the facility.
Correctional Corporal
County of Calaveras
San Andreas
03.2021 - 08.2024
- Supervised daily operations within correctional facility environment.
- Trained new staff on facility policies and emergency procedures.
- Administered disciplinary actions to ensure facility order.
- Communicated information regarding security, safety and operations through chain of command.
Correctional Officer
County of Calaveras
San Andreas
06.2018 - 03.2021
- Attended training sessions to enhance knowledge of correctional practices and policies.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Processed new inmate documentation, ensuring accurate collection of personal information and photographs during intake.
Players Club Representative
Chicken Ranch Casino
Jamestown
01.2017 - 06.2018
- Facilitated player card registration and addressed rewards program inquiries to streamline customer engagement.
- Communicated promotions and events to enrich guest experiences and encourage participation.
- Handled customer complaints and concerns with professionalism and empathy, ensuring satisfactory resolutions.
Assistant Manager
Drifters Marina
Copperopolis
04.2016 - 10.2016
- Trained and mentored new staff on marina procedures and best practices.
- Coordinated scheduling for staff to ensure adequate coverage during peak times.
- Assisted in managing inventory of marine supplies and equipment.
Customer Service Representative
Boyett Petroleum
Copperopolis
04.2014 - 09.2016
- Processed transactions accurately at the point of sale.
- Collaborated with team members to enhance service delivery strategies.
- Developed positive relationships with customers through friendly interactions.
Waitress
Drifters Marina
Copperopolis
04.2015 - 10.2015
- Delivered exceptional customer service in fast-paced marina environment, enhancing guest satisfaction.
- Took and processed food and drink orders with accuracy and efficiency, ensuring timely service.
- Ensured cleanliness and organization of dining areas and service stations, contributing to a welcoming atmosphere.
Cashier
Drifters Marina
Copperopolis
03.2014 - 10.2014
- Maintained organized cash register, ensuring accurate handling of cash, credit, and check payments.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and provided assistance with inquiries about store products and services.
Cashier
McDonald's
City of Angels
01.2013 - 09.2013
- Provided exceptional customer service to patrons through active listening and engagement.
- Shadowed staff across departments to gain comprehensive understanding of operations.
- Verified cash drawer balances at shift start to ensure accuracy and accountability.
Housekeeper
New Melones Lake Marina
Angels Camp
06.2012 - 09.2012
- Coordinated with team members to maintain high sanitation standards, ensuring a clean and safe environment.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Initiated friendly conversations with clients and guests during daily tasks, enhancing their overall experience.
Education
High School Diploma -
Vallecito High School
Vallecito, CA06-2012
Skills
- Inmate supervision
- Security protocol enforcement
- Surveillance monitoring
- Emergency response training
- Report writing
- Conflict resolution
Certification
- P.O.S.T Field Training Officer School
- P.O.S.T Supervisory School
- C.O.R.E Academy
Timeline
Correctional Officer
County of Calaveras
02.2025 - Current
Correctional Corporal
County of Calaveras
03.2021 - 08.2024
Correctional Officer
County of Calaveras
06.2018 - 03.2021
Players Club Representative
Chicken Ranch Casino
01.2017 - 06.2018
Assistant Manager
Drifters Marina
04.2016 - 10.2016
Waitress
Drifters Marina
04.2015 - 10.2015
Customer Service Representative
Boyett Petroleum
04.2014 - 09.2016
Cashier
Drifters Marina
03.2014 - 10.2014
Cashier
McDonald's
01.2013 - 09.2013
Housekeeper
New Melones Lake Marina
06.2012 - 09.2012
High School Diploma -
Vallecito High School