Megan Hettinga
Brampton,ON
Summary
Driven by a results-focused approach, I excelled at Aritzia, mastering customer service management and team leadership. My proactive problem-solving and organizational skills led to enhanced customer satisfaction and team efficiency. Notably, I improved staffing strategies and sales, showcasing my ability to blend critical thinking with a positive attitude for impactful outcomes.
Overview
6
6
years of professional experience
Work History
Service Manager/ Designated Hiring Manager
Aritzia
Toronto, ON
06.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Responsible for sourcing and interviewing potential talent
Service Advisor
Aritzia
Toronto, ON
02.2022 - 06.2022
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Engaged with clients to create strong relationships and provide excellent service
- Collaborate with team members to ensure comprehensive client assistance and exceed sales goals
- Conduct accurate transactions, ensuring proper documentation and minimal error
Style Advisor
Aritzia
Toronto, ON
10.2021 - 02.2022
- Assisted customers in selecting the perfect outfits for special occasions, ensuring a memorable experience.
- Maintain up- to- date knowledge of company objectives, brands and product quality
- Utilize online resources and inventory systems to assist clients and place orders
- Increased store sales by creating visually appealing merchandise displays and promoting current trends.
Waitress
Eggsmart
Brampton, ON
07.2019 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Camp Coordinator
City Of Brampton
Brampton, ON
07.2018 - 08.2021
- Led groups of children safely through variety of camp activities.
- Communicated with parents, staff and teachers regarding children or program issues.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
Education
Bachelor of Arts - Media And Marketing Communications
Brock University
St. Catharines, ON06.2021
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Customer Service
- Critical Thinking
- Employee Training and Development
- Customer Service Management
Timeline
Service Manager/ Designated Hiring Manager
Aritzia
06.2022 - Current
Service Advisor
Aritzia
02.2022 - 06.2022
Style Advisor
Aritzia
10.2021 - 02.2022
Waitress
Eggsmart
07.2019 - 08.2021
Camp Coordinator
City Of Brampton
07.2018 - 08.2021
Bachelor of Arts - Media And Marketing Communications
Brock University