Summary
Overview
Work History
Education
Skills
Timeline
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Megan Hernandez

Gridley

Summary

Detail-oriented professional with extensive experience in home care and administrative support. Proficient in CRM software and effective communication, enhancing client relationships and ensuring adherence to health protocols. Expertise in individualized care planning and medication management, leading to improved client wellbeing. Committed to delivering high-quality support through collaboration with healthcare teams.

Overview

14
14
years of professional experience

Work History

In home care

Personal
Gridley
06.2019 - Current
  • Developed and maintained individualized care plans to meet client needs.
  • Assisted clients with daily living activities including bathing, grooming, and meal preparation.
  • Monitored medication schedules to ensure compliance with prescriptions.
  • Communicated with families regarding client health and wellbeing updates.
  • Provided companionship and emotional support to improve client quality of life.
  • Collaborated with healthcare professionals to coordinate services and resources.
  • Maintained clean and safe environments in client homes or facilities.
  • Participated in recreational activities with clients to promote engagement and social interaction.

Receptionist Administrator

Personal Employer
Gridley
05.2021 - 04.2025
  • Explained policy details to clarify terms and ensure client comprehension.
  • Educated clients on claims procedures and documentation requirements efficiently.
  • Utilized CRM software to track interactions and maintain accurate client records.
  • Prepared applications, endorsements, renewals, cancellations according to legal and company standards.
  • Managed incoming calls, routing inquiries to relevant departments effectively.
  • Scheduled appointments while maintaining office calendar with precision.
  • Provided comprehensive administrative support, including document preparation and filing activities.
  • Monitored daily cash balances and prepared bank deposits accurately.

Retail Sales Associate

Maurices
Chico
01.2021 - 04.2021
  • Provided knowledgeable recommendations to assist customers in product selection.
  • Enhanced store aesthetics and accessibility by organizing merchandise displays effectively.
  • Accurately processed transactions using point-of-sale systems and cash handling procedures.
  • Conducted regular stock checks to maintain inventory levels and ensure timely restocking.
  • Collaborated with team members to meet daily sales goals while adhering to service standards.
  • Promoted credit card products and benefits through direct customer engagement.
  • Trained new sales associates on product knowledge and superior customer service techniques.
  • Resolved customer inquiries efficiently, ensuring satisfaction and fostering loyalty.

Waitress

Lolo's Taqueria
Alturas
03.2011 - 11.2012
  • Delivered exceptional customer service in fast-paced restaurant environment.
  • Processed customer orders efficiently using point-of-sale system.
  • Prepared and served food and beverages according to established standards.
  • Maintained cleanliness and organization of dining area during shifts.
  • Trained new staff on service protocols and menu knowledge.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Resolved customer inquiries and issues promptly to enhance experience.
  • Greeted customers, provided menu information, and recommended specials to boost sales.

Education

High School Diploma -

South Sutter Charter
Online
05-2022

Skills

  • Individualized care planning
  • Medication management
  • CRM software utilization
  • Policy explanation
  • Appointment scheduling
  • Customer relationship management
  • First and CPR Certified

Timeline

Receptionist Administrator

Personal Employer
05.2021 - 04.2025

Retail Sales Associate

Maurices
01.2021 - 04.2021

In home care

Personal
06.2019 - Current

Waitress

Lolo's Taqueria
03.2011 - 11.2012

High School Diploma -

South Sutter Charter

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Megan Hernandez