Megan Helton
Hemet
Summary
Dedicated and detail-oriented professional with experience as a Safety Officer, Room Attendant, Guest Relations Associate, and Custodian at Disneyland Resort. Skilled in ensuring guest and employee safety, maintaining cleanliness, and delivering exceptional customer service in a high-traffic environment. Adept at risk assessment, conflict resolution, and upholding Disney’s renowned standards for guest satisfaction. Proven ability to multitask, problem-solve, and create a welcoming and secure environment. Passionate about providing magical experiences while maintaining operational efficiency and safety compliance. Seeking to leverage expertise in hospitality, safety management, and guest relations in a dynamic role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Guest Relations Associate
The Walt Disney Company
10.2024 - Current
- Provided each guest with list of resort's upcoming activities and events
- Assisted guests with variety of services and attractions information.
- Upheld resort policies and procedures by providing high level of customer service.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Handled customer complaints to satisfy and retain guests.
- Created welcoming and comfortable environment for guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Day Custodian
The Walt Disney Company
03.2024 - 10.2024
- Demonstrated commitment to continuous improvement by actively seeking and implementing feedback from supervisors and peers on job performance.
- Boosted organization within custodial closets through systematic arrangement of tools, supplies, and equipment.
- Ensured timely completion of assigned tasks, adhering to strict schedules and deadlines.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Kept public pathways clear of safety hazards and spills with regular checks and attention
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Optimized resource allocation across multiple buildings under my responsibility through careful planning based on priority needs.
- Enhanced cleanliness and sanitation by diligently performing daily custodial tasks.
Float Staff Member
Cappello's Janitorial Supplies
02.2022 - 05.2024
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Reduced allergens in the workplace by regularly dusting vents, blinds, and other surfaces prone to collecting dust particles.
- Streamlined efficiency in completing tasks through effective time management and adherence to established schedules.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Conducted inventory control checks and maintained equipment to keep warehouse well-stocked and equipment in good working order.
- Optimized storage layout for easy access and retrieval of goods, significantly reducing time required to locate items.
Safety Officer and Office Manager
Westland Heating and Air Conditioning
02.2019 - 09.2023
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Conducted regular safety inspections and audits to identify potential hazards and prevent accidents and injuries.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection.
- Served as the primary liaison between the company and OSHA during inspections or audits, addressing any concerns raised and ensuring timely resolution of cited issues.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
Motel Clerk
Zelmar Lodge
11.2015 - 09.2018
- Resolved customer complaints promptly, ensuring high levels of satisfaction and repeat business.
- Strengthened guest loyalty through attentive service and swift resolution of any issues that arose during their stay.
- Ensured a welcoming atmosphere for guests by maintaining a clean, well-presented front desk area at all times.
- Provided exceptional customer service when interacting directly with guests during room cleaning or responding to special requests.
- Demonstrated attention to detail through meticulous dusting of surfaces, vacuuming floors, and polishing fixtures within rooms and common areas.
- Enhanced motel cleanliness by thoroughly cleaning guest rooms, bathrooms, and common areas.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Sorted, laundered and put away various laundry items.
- Changed bed linens and collected soiled linens for cleaning.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
High School Diploma -
California Virtual Academy
San Diego, CA01-2018
Skills
- VIP guest handling
- Guest satisfaction focus
- Exceptional communication
- Cross-cultural sensitivity
- Brand representation
- Concierge services
- Spa services expertise
- Guest satisfaction
- Security awareness
- Customer service
- Time management
- Problem-solving
Certification
- Bloodborne Pathogens Standard Training Certificate – Occupational Safety and Health Administration (OSHA).
- Make-up Artist Certification – Various Accredited Makeup Schools.
- California Driver's License
Timeline
Guest Relations Associate
The Walt Disney Company
10.2024 - Current
Day Custodian
The Walt Disney Company
03.2024 - 10.2024
Float Staff Member
Cappello's Janitorial Supplies
02.2022 - 05.2024
Safety Officer and Office Manager
Westland Heating and Air Conditioning
02.2019 - 09.2023
Motel Clerk
Zelmar Lodge
11.2015 - 09.2018
High School Diploma -
California Virtual Academy
Similar Profiles
Dr. Christie Mills-BrownDr. Christie Mills-Brown
Senior Director of A&R at The Walt Disney Company,Walt Disney AnimationSenior Director of A&R at The Walt Disney Company,Walt Disney Animation
FRANCESCA FASCETTIFRANCESCA FASCETTI
Senior Manager, Scripted Development at Disney+ / The Walt Disney CompanySenior Manager, Scripted Development at Disney+ / The Walt Disney Company
Niranjana N TNiranjana N T
Channel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney StarChannel Sales Executive - Advertising Sales at The Walt Disney Company India | Disney Star
SAMMIA PRATTSAMMIA PRATT
Business Affairs Director at The Walt Disney Company - Disney Institute & NGLBusiness Affairs Director at The Walt Disney Company - Disney Institute & NGL
Ashley CummingsAshley Cummings
Assistant Manager at Rodeo Smoke ShopAssistant Manager at Rodeo Smoke Shop