Megan Hayes
Port George ,NS
Summary
Food Service Operations Manager with expertise in food preparation, inventory control, and customer service. Achieved compliance with health regulations while maintaining high cleanliness standards and optimizing menu offerings through sales data analysis. Committed to delivering exceptional service during peak hours and fostering a collaborative work environment through effective communication and problem-solving.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Food Truck Operator
The Bus Boys Diner
Cambridge, Nova Scotia
03.2026 - Current
- Operated food truck service for The Bus Boys Diner's mobile kitchen.
- Managed daily operations of a food truck, achieving smooth service and high customer satisfaction.
- Handled customer orders and payments efficiently during peak service periods, enhancing overall service flow.
- Provided excellent customer service, resolving customer complaints quickly and professionally.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Prepared meals according to customer orders using fresh ingredients.
- Prepared menu items using diner recipes and handheld cooking equipment.
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Maintained a clean and sanitary work environment in accordance with health regulations.
- Trained new staff on food preparation, customer service, and health and safety protocol.
- Ensured that all staff adhered to safety protocols while operating the food truck.
- Implemented health and safety protocols to meet local regulations and ensure a safe dining environment.
- Monitored food safety, sanitation, and temperature control standard.
- Maintained truck cleanliness and restocked kitchen supplies after shifts.
- Organized and maintained food truck inventory.
- Loaded inventory, supplies, and equipment before route departures.
- Performed maintenance checks on the food truck regularly.
- Checked with guests to get feedback on food served, resolved issues, bring additional items and refill beverages.
- Engaged with customers to provide menu recommendations and promptly address inquiries, fostering a welcoming atmosphere.
- Processed payments accurately and efficiently using cash registers or POS systems.
- Handled cash and card transactions, maintaining accuracy in financial exchanges.
- Trained new employees on proper use of kitchen equipment and cooking techniques.
- Developed menus for customers to choose from.
- Created inventory reports to chart food losses and profit margins.
- Kept accurate records of sales data, expenses, profits.
- Analyzed sales data to identify trends and make adjustments to menu pricing and offerings.
- Advertised the food truck business through various channels such as social media, flyers.
- Set up and broke down the food truck station, ensuring cleanliness and organization.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved customer complaints professionally and efficiently.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
- Assisted in loading and unloading equipment into the food truck.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Provided leadership, insight and mentoring to newly hired employees, supplying knowledge of various company programs.
Handy Person
Kustom Creations
Cambridge, NS
06.2025 - Current
- Performed repairs on fixtures, doors, walls, and hardware for Kustom Creations projects.
- Installed shelving, cabinets, and custom displays according to shop and site plans.
- Assisted carpenters and installers with measurements, fitting, and material handling.
- Performed minor repairs, such as replacing light bulbs, patching walls and repairing door hinges.
- Repaired damaged doors by replacing hinges, locksets, or frames.
- Painted surfaces, matched finishes, and prepared areas for final installation.
- Painted interior rooms with desired colors according to customer specifications.
- Measured and cut drywall for installation of new walls or repair of existing walls.
- Patched holes in ceilings and walls using spackling paste or joint compound.
- Combined individual components of furniture from flat packs to create complete units.
- Cleaned gutters to ensure proper drainage away from the building's foundation.
- Constructed decks or patios to create additional living spaces outdoors.
- Maintained outdoor areas by mowing lawns, trimming hedges and removing debris.
- Pressurized wash exterior surfaces of buildings to remove dirt and mold buildup.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Removed snow from sidewalks, driveways and parking areas.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Operated a variety of hand and power tools safely and efficiently.
- Assembled materials, tools, and components for renovation and buildout work.
Retail Worker
Kustom Creations
Cambridge, Nova Scotia
06.2025 - Current
- Greeted customers, identified their needs and provided assistance with product selection.
- Guided customers in custom gift selections and addressed product inquiries at Kustom Creations.
- Processed sales transactions using point-of-sale system and handled cash payments.
- Assisted with conducting inventory checks to ensure stock accuracy. and reported low stock to supervisors.
- Fostered a positive work environment and enhanced customer loyalty through a friendly, outgoing demeanor.
- Maintained cleanliness of the store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Managed cash register operations using POS system and processed sales and returns.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Maintained composure in stressful situations and utilized problem-solving and interpersonal skills to effectively resolve conflicts.
Head Cashier Supervisor
Sobeys
Bridgewater, Nova Scotia
08.2008 - 09.2010
- Supervised front-end cashiers and maintained smooth checkout operations at the grocery store.
- Monitored cashiers for transaction accuracy, compliance with procedures, and adherence to customer service standards.
- Trained cashiers on register use, customer service, and store payment procedures.
- Trained employees on cash drawer operations and customer service protocols.
- Monitored cash handling, till balances, and daily front-end reconciliation tasks.
- Initiated and managed daily cashier operations, including opening and closing procedures.
- Opened and closed cashier stations following store security and compliance procedures.
- Resolved customer concerns at checkout with calm, professional service standards.
- Handled customer complaints and concerns and escalated to the direct supervisor for quick resolution.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Processed customer payments quickly to enhance checkout efficiency. for customers to exceed productivity standards.
- Scheduled cashier coverage and adjusted shifts based on store traffic needs.
- Requested backup cashiers to assist during busy periods. during peak times to minimize wait time for customers.
- Coordinated with department leaders to support front-end promotions and pricing changes.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Ensured that all safety protocols were followed by team members while operating equipment.
- Oversaw cashier performance to identify areas for improvement in customer service and payment processing.
- Provided guidance on best practices for handling difficult customers or situations.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Verified customer age requirement for alcohol or tobacco purchases.
- Delegated tasks to team members to enhance operational efficiency and ensure timely completion. to staff, set priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used Point of Sale register system to complete transactions.
- Used Point of Sale register system to complete transactions.
Ice Cream Server/Fast Food Worker
The Critter Burger
New Germany, Nova Scotia
05.2004 - 09.2009
- Served ice cream treats at Critter Burger dessert counter
- Scooped cones, sundaes, and shakes per customer orders
- Operated register and processed cash and card payments
- Restocked toppings, cups, napkins, and dessert supplies
- Greeted guests and answered menu questions
- Cleaned counters, scoop tools, and serving stations
- Prepared specialty desserts following Critter Burger recipes
- Facilitated efficient dessert service and order flow during peak periods to support team performance
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
- Served and scooped ice cream, following sizing specifications.
- Organized ice cream flavors, toppings, syrups, and other ingredients in the work area.
- Cleaned tables, chairs and dining areas after customer use.
- Memorized menu items, identifying allergens to streamline service to customers.
- Trained new employees on proper food handling techniques and customer service standards.
- Prepared orders for customers by scooping ice cream into dishes or cones.
- Followed proper sanitation guidelines when handling food products.
- Informed customers about current ice cream flavors, ingredients and nutritional information.
- Verified accuracy of order before serving it to customers.
- Informed management of low stock items prior to running out completely.
- Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
- Performed opening duties such as setting up dining areas and preparing condiments.
- Completed end-of-day duties by balancing payments and receipts in cash register.
- Counted stock items and ordered new supplies to maintain inventory levels.
- Processed telephone orders, reviewing and verifying information for accuracy.
- Resolved customer complaints with professionalism and a friendly demeanor, ensuring customer satisfaction.
- Pitched in to help with additional cleaning and store tasks during busy periods.
- Delivered orders accurately to customers at their tables or counters in a timely manner.
- Followed recipes and preparation techniques for sundaes, milkshakes, and other frozen desserts.
- Monitored freezer temperatures and ice cream consistency, by adjusting settings as needed.
- Suggested flavor combinations and desserts to customers, contributing to a memorable dining experience.
- Oversaw inventory management to ensure adequate stock levels of ice cream, toppings, and serving supplies, restocking as necessary.
- Adhered to local health and safety regulations to ensure a safe environment for both staff and customers.
- Ensured the ice cream serving equipment was properly cleaned and maintained.
- Managed time effectively during peak hours to minimize customer wait times.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Responded to customer questions regarding menu items, including ingredients and preparation techniques to educate customers before placing orders.
- Prepared food by chopping ingredients for meal preparation and prepped food items ahead of lunchtime and dinner rush periods.
- Directed patrons to restrooms and other amenities within the facility.
- Prepared burger orders following Critter Burger recipes and ticket instructions.
- Assembled sandwiches with fresh toppings, sauces, and packaged sides.
- Monitored grill, fryer, and warming station for safe food handling.
- Restocked condiments, wrappers, cups, and kitchen supplies during rush periods.
- Maintained cleanliness of work areas to promote a sanitary environment, equipment, and dining surfaces to support sanitation.
- Followed shift procedures for opening, closing, and station setup.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Greeted customers and took their orders in a friendly and efficient manner.
- Prepared food items such as hamburgers, fries, sandwiches, salads, according to restaurant standards.
- Correctly bagged orders for take-out customers while maintaining speed and accuracy of order fulfillment processes.
- Served orders to customers at windows, counters and tables.
- Trained new employees on job duties and safe operation of kitchen equipment.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Operated a cash register and received payment from customers in cash or credit form.
- Recorded customer orders and communicated clearly to confirm each order.
- Promoted food items, beverages and desserts to increase sales.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Ensured that all food products were prepared fresh daily and stored properly.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Received inventory of food and beverage products to stock in designated areas.
- Received deliveries from vendors including checking off invoices against actual merchandise received.
- Talked pleasantly with customers while taking orders and promoted a positive image for business.
- Maintained safe food handling practices to prevent the spread of germs.
- Assembled and served meals according to specific guest requirements.
- Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Scrubbed and polished counters to remove debris and food.
Bakery Clerk
Sobeys
Bridgewater, NS
12.2006 - 03.2007
- Served customers at bakery counter, providing friendly product guidance and ensuring smooth order fulfillment.
- Provided excellent customer service to foster satisfaction and loyalty.
- Greeted customers, answered questions and provided product knowledge.
- Processed special orders and addressed product requests, enhancing customer satisfaction through attention to detail.
- Prepared bakery displays with fresh breads, pastries, and seasonal items for Sobeys customers.
- Packaged bakery items and purchases in boxes and bags for customers' carrying convenience.
- Rotated bakery stock to maintain freshness, quality, and appealing presentation.
- Rotated stock in accordance with first-in-first-out policy to minimize waste from expired product.
- Cleaned bakery workstations, equipment, and service areas to meet food safety rules.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items to ensure a welcoming environment.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Checked expiration dates on all bakery items to ensure freshness for customers. on all food items to ensure freshness of products being sold.
Deli Clerk
Sobeys
Bridgewater, Nova Scotia
07.2006 - 12.2006
- Served customers at Sobeys deli counter with friendly, accurate product recommendations.
- Sliced meats and cheeses using deli slicers and portioning tools.
- Prepared sandwiches, salads, and ready-to-eat foods following Sobey's recipes.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches for customers' orders.
- Assisted customers with selecting products from the deli case or menu board.
- Greeted customers in a friendly and professional manner.
- Engaged customers during order taking to build rapport and enhance their experience. with customers while taking orders and promoted a positive image for business.
- Provided samples to encourage customer purchases of specials.
- Communicated deli specials to enhance customer awareness and drive sales.
- Welcomed customers warmly upon entering the deli to create a friendly atmosphere. in a friendly and professional manner.
- Follow food safety, sanitation, and temperature control standards.
- Adhered to health regulations regarding food handling and sanitation standards.
- Prepared orders by labeling and presenting products in the Sobeys deli.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Rotated perishable inventory using FIFO and freshness checks.
- Rotated product on shelves to ensure freshness.
- Stocked refrigerated display cases with fresh deli items and packaged products.
- Scrubbed and polished counters to remove debris and food.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Stocked shelves with fresh items daily.
- Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
- Resolved customer complaints in a timely manner while maintaining a polite demeanor.
- Responded to customer questions regarding product availability.
- Assessed customer needs and evaluated food allergies to suggest additional menu items.
- Verified accuracy of product labels for pricing and information. for accuracy in pricing to ensure correct customer charges. on deli products to verify accuracy of pricing.
- Offered suggestions for additional items that would complement the customer's order selection.
- Arranged and sorted ingredients for easy access during food preparation. and restocked supplies to prepare for busy periods.
- Ensured compliance with all local health department regulations regarding food preparation and storage procedures.
- Demonstrated strong communication skills when interacting with customers and coworkers.
- Interacted with customers during order taking to build rapport and ensure satisfaction. in friendly conversation while taking their orders. with customers while taking orders and promoted a positive image for business.
Education
New Germany Rural High School
New Germany , NSSkills
- POS operation
- Food prep
- Menu costing
- Inventory tracking
- Cash handling
- Equipment cleaning
- Sales reporting
- Customer service
- Problem solving
- Team leadership
- Clear communication
- Attention to detail
- Vehicle maintenance
- Supply ordering
- Scheduling staff
- Multitasking
- Communication
- Leadership
- Decision-making
- Continuous improvement
- Reliable and responsible
- Task prioritization
- Analytical skills
- Multitasking capacity
- Anticipating problems
- Self motivation
- Delegating assignments and tasks
- Critical thinking
- POS systems
- Food safety compliance
- Inventory control
- Menu development
Certification
- Food Safety handling course
- VALID and CLEAN drivers license
- PAL
References
References available upon request.
Timeline
Food Truck Operator
The Bus Boys Diner
03.2026 - Current
Handy Person
Kustom Creations
06.2025 - Current
Retail Worker
Kustom Creations
06.2025 - Current
Head Cashier Supervisor
Sobeys
08.2008 - 09.2010
Bakery Clerk
Sobeys
12.2006 - 03.2007
Deli Clerk
Sobeys
07.2006 - 12.2006
Ice Cream Server/Fast Food Worker
The Critter Burger
05.2004 - 09.2009
New Germany Rural High School