MEGAN HARTNETT
Toronto
Summary
Highly organized and detail-oriented Executive Assistant with over 3 years of experience supporting C-level executives. Proven ability to anticipate needs and prioritize tasks in fast-paced environments. Demonstrated success in building strong relationships proven to drive organizational efficiency and strategic decision-making.
Overview
5
5
years of professional experience
Work History
Executive Assistant
Lifetime Developments
09.2019 - 10.2022
- Supported the Principal of construction acting as a strategic collaborator to facilitate the accomplishment of organizational objectives.
- Managed executive's complex calendar, scheduling meetings, prioritizing appointments and ensuring that time is focused on critical and strategic issues.
- Calendar management for multiple management team members, scheduling meetings and resolving issues related to conflicting schedules.
- Planned and organized executive meetings, including agenda preparation, scheduling, preparing meeting materials, and ensuring meeting rooms are properly equipped.
- Attended meetings documenting minutes.
- Updating reports, spreadsheets, and databases.
- Coordinated and tracked project timelines, milestones, and deliverables, ensuring adherence to deadlines and maintaining accountability among team members.
- Served as a key liaison between the executive team and various departments, facilitating effective communication.
- Acted as the primary point of contact for internal and external stakeholders, maintaining positive relationships.
- Drafted, reviewed, and sent internal and external communications on behalf of executives.
- Provided general administrative support, including drafting contracts, expense reports, invoice payment, powerpoint presentations, and filing.
- Reconciled receipts and other expenses, collaborating with the accounting department to maintain accurate financial records.
- Managed office supplies and inventory, handled shipments, and arranged cleaners and maintenance.
- Organized travel, including flights, accommodations, and transportation logistics.
- Improved business processes by managing and prioritizing incoming communications.
- Handled sensitive information with discretion and maintained a high level of confidentiality at all times.
- Conducted research and gathered information to support decision-making and problem-solving.
- Planned special corporate functions and social events.
- Assisted with recruitment and onboarding of new team members.
- Created client success guides to standardize and enhance customer experience, trained customer service team on these guides.
- Actively managed a portfolio of 40 residential units, ensuring high occupancy rates.
Student Advisor
CPA Ontario
01.2019 - 08.2019
- Developed and maintained strong relationships with students, serving as the main point of contact.
- Created customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met with potential students in office to determine best course of action for joining our program.
- Resolved student inquiries and concerns in a timely and professional manner.
- Collected feedback and recommendations from students and presented to leadership team to help improve processes and customer satisfaction.
- Documented, recorded, and reported all relevant communication and information received on Salesforce CRM database.
- Mentored new employees and assured employees were up to speed using CRM systems.
Customer Service Representative
Prize Bonds, State Savings & Investments
04.2018 - 09.2018
- Managed over 50 telephone, email and letter enquiries in professional manner.
- Answered incoming queries regarding investments efficiently capturing all relevant information by possessing strong focus on quality with excellent attention to detail.
Education
Certification - QQI Project Management
DCM Learning
Louth, Ireland02.2021
Bachelor of Arts - Psychology & English Studies
University of Limerick
Limerick, Ireland08.2017
Skills
- Calendar management and scheduling
- Travel coordination and itinerary planning
- Meeting coordination and event planning
- Project management
- Confidentiality and discretion
- Excellent communication skills
- Time management and prioritization
- Problem-solving and decision-making
- Document preparation and proofreading
- Attention to detail and accuracy
- Customer Service
- Proficient in MS Office & Google's G Suite
Timeline
Executive Assistant
Lifetime Developments
09.2019 - 10.2022
Student Advisor
CPA Ontario
01.2019 - 08.2019
Customer Service Representative
Prize Bonds, State Savings & Investments
04.2018 - 09.2018
Certification - QQI Project Management
DCM Learning
Bachelor of Arts - Psychology & English Studies
University of Limerick
Similar Profiles
Casey RussellCasey Russell
Interior Design / Home Staging at Eagle Pacific Developments Inc. / HVH DevelopmentsInterior Design / Home Staging at Eagle Pacific Developments Inc. / HVH Developments
Deborah WebbDeborah Webb
Club House Manager at Fathersfield Developments Ltd T/a Colne Valley GolClub House Manager at Fathersfield Developments Ltd T/a Colne Valley Gol
Amr Mohamed ZeidanAmr Mohamed Zeidan
Regional Channel Partner Manager at Azizi DevelopmentsRegional Channel Partner Manager at Azizi Developments
Anisha BishnoiAnisha Bishnoi
Cashier at Tyndale University CafeteriaCashier at Tyndale University Cafeteria
Vaishali GuptaVaishali Gupta
Awareness and Acquisition Intern at Rothmans Benson & HedgesAwareness and Acquisition Intern at Rothmans Benson & Hedges