Megan Hart

• Interviewed, hired, and trained new team members in products, selling techniques and company procedures.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Reviewed performance data to monitor and measure productivity, goal progress and activity levels. Completed bi-annual employee performance evaluations with this information
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Key Projects: After a year of manually reviewing high risk orders to determine risk of fraud, worked with a team of 3 to scope and implement the best fitted fraud prevention program, reducing chargebacks to 0.2% and increase team bandwidth

• Managed salon's master calendar, including customer appointments, employee schedules and special events
• Scheduled appointments by phone, email and in person
• Assigned duties to employees for adequate shift coverage
• Frequently placing and processing client and salon product orders, as well as maintaining relationships with distributors
• Resolved customer complaints or problems to decrease escalation issues
• Participated in meetings to discuss business growth and staff management
• Handled all payments and refunds, making sure that charges and correct tax were applied
• Maintained and managed salon social medias. (Instagram, Facebook)

Key Initiatives: Organized a Christmas food drive, rewarding clientele with discounts and free product for bringing in non-perishable food items, ending with 200+ cans to be donated to the local food drive.