Megan Halsall
Jasper,AB
Summary
Experienced in team leadership and motivation, with a focus on customer relations. Proficient in decision-making and problem-solving, aiming to drive organizational success. Dedicated to improving employee engagement and performance through targeted training.
Overview
5
5
years of professional experience
Work History
Group Sales Supervisor
RMSI-JTAC
08.2023 - Current
- Led group bookings, VIP engagements, and events, integrating services like lift passes, rentals, ski lessons, dining, transportation, and accommodations.
- Managed the group sales team, overseeing performance and providing guidance to improve skills and productivity.
- Achieved highest occupancy for the "Star Sessions" event through collaboration with guest services, food & beverage, the planetarium, and lift operations.
- Created and updated operational, safety, and procedure manuals, along with sales and booking forms, to standardize operations and improve efficiency.
Activity Reservations Supervisor
Discover Banff Tours
06.2022 - 08.2023
- Oversaw a team of up to 10 reservations agents, ensuring high performance and customer service standards.
- Onboarded and mentored new staff, ensuring quick adaptation and skill development.
- Developed training materials to help new hires quickly become proficient in company policies and procedures.
- Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
At Your Service/ Club M Host
Marriott International
04.2022 - 06.2022
- Managed switchboard operations, facilitating room bookings and room service orders for both internal and external guests.
- Welcomed elite members to the executive lounge, delivering exceptional customer service.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Training & Development Associate
Getir
06.2021 - 01.2022
- Launched and merchandised 20 dark store sites across the UK within 24-72 hours, ensuring operational readiness and brand consistency.
- Conducted monthly KPI and health and safety audits in collaboration with area managers, identifying and addressing areas for improvement.
- Developed handbooks, flyers, and posters for employee training and communication, adopted in stores worldwide.
- Trained and mentored over 100 employees on company policies and procedures throughout the UK, enhancing organizational standards and compliance.
Process Guide/Trainer
Amazon
04.2019 - 03.2020
- Consistently achieved productivity rates in the top 5%.
- Solved problems across departments to meet strict deadlines.
- Coached employees on best practices for maintaining high-quality standards throughout all processes.
Au Pair
Au Pair World
04.2019 - 03.2020
- Enhanced family routine with attentive childcare, ensuring a safe environment.
- Boosted children's academic performance with tutoring and homework support.
- Introduced creative activities to stimulate child development in motor skills, cognition, and social interaction.
Sales Assistant/Ski Instructor
Panorama Mountain Resort
11.2018 - 04.2019
- Managed inventory for optimal stock levels, reducing overstock and shortages.
- Guided customers with detailed product insights and comparisons.
- Communicated effectively with children and provided feedback to parents.
- Increased sales by building strong customer relationships and providing excellent service.
Education
Bachelor of Science - International Events Management
University Of Surrey
Surrey, UK07.2018
Skills
- Team leadership
- Time management
- Organizational skills
- Problem solving
- Staff training
- Attention to detail
Timeline
Group Sales Supervisor
RMSI-JTAC
08.2023 - Current
Activity Reservations Supervisor
Discover Banff Tours
06.2022 - 08.2023
At Your Service/ Club M Host
Marriott International
04.2022 - 06.2022
Training & Development Associate
Getir
06.2021 - 01.2022
Process Guide/Trainer
Amazon
04.2019 - 03.2020
Au Pair
Au Pair World
04.2019 - 03.2020
Sales Assistant/Ski Instructor
Panorama Mountain Resort
11.2018 - 04.2019
Bachelor of Science - International Events Management
University Of Surrey
Similar Profiles
Yashasavi BhardwajYashasavi Bhardwaj
Junior Analyst at RMSI PrivateJunior Analyst at RMSI Private
VISHNU PVISHNU P
Assistant Technical Specialist (GIS) at RMSI Pvt LtdAssistant Technical Specialist (GIS) at RMSI Pvt Ltd
Himanshu BishtHimanshu Bisht
AI Data Annotation Specialist at RMSI Private Limited.AI Data Annotation Specialist at RMSI Private Limited.
Samuel YoungSamuel Young
Guest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia IcefieldsGuest Experience Agent and Maintenance at Pursuit Collection Pyramid Lake Lodge and Columbia Icefields
Saurabh LeleSaurabh Lele
Owner/Cook at Andaaz JasperOwner/Cook at Andaaz Jasper