Megan Godoy
La Puente
Summary
Dedicated Service Coordinator with proven expertise in communication and client advocacy. Strong skills in active listening and time management, facilitating effective service delivery and enhancing client satisfaction.
Overview
12
12
years of professional experience
Work History
Service Coordinator
San Gabriel/ Pomona Regional Center
Irwindale, Ca
10.2018 - Current
- Coordinated service delivery for clients, ensuring timely access to resources and support.
- Developed and implemented individual service plans in collaboration with multidisciplinary teams.
- Facilitated communication between clients, families, and service providers to enhance care coordination.
- Conducted assessments to identify client needs and recommended appropriate services and interventions.
- Trained new staff on service coordination processes, improving team efficiency and knowledge retention.
- Monitored program compliance with regulatory standards, ensuring quality of services delivered to clients.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
Case Manager
Anaheim Adult Day Care
Anaheim, CA
06.2017 - 09.2018
- Coordinated care plans for clients, ensuring adherence to individual needs and preferences.
- Developed and implemented service programs to enhance client engagement and satisfaction.
- Monitored client progress, adjusting care strategies based on feedback and assessment results.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients' well-being.
- Trained and mentored new staff on case management protocols and best practices.
- Streamlined documentation processes, improving accuracy and efficiency in reporting client outcomes.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Special Education Instructional Aide
San Gabriel Unified School District
San Gabriel, CA
03.2014 - 05.2017
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by reinforcing positive behavior and facilitating peer interactions.
- Adapted instructional materials to align with specific student requirements and enhance engagement.
- Monitored student progress, providing feedback to teachers to inform instructional adjustments.
Education
Bachelor of Science - Psychology
California State Polytechnic University, Pomona
Pomona, CA06-2014
Associate of Arts - Social And Behavioral Science
Mount San Antonio College
Walnut, CA2011
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Service monitoring and evaluation
- Detail orientation
- Ongoing client support
- Customer expectation management
- Active listening
- Time management
- Multitasking Abilities
- Relationship building
- Excellent communication
Timeline
Service Coordinator
San Gabriel/ Pomona Regional Center
10.2018 - Current
Case Manager
Anaheim Adult Day Care
06.2017 - 09.2018
Special Education Instructional Aide
San Gabriel Unified School District
03.2014 - 05.2017
Bachelor of Science - Psychology
California State Polytechnic University, Pomona
Associate of Arts - Social And Behavioral Science
Mount San Antonio College