A results-driven and adaptable professional with extensive experience in customer service and team management, seeking a hands-on role where I can leverage my skills in team leadership, operational efficiency, and customer relations to drive business success. Committed to fostering positive customer experiences, ensuring high-quality service, and optimizing processes to achieve organizational goals.
Work History
Loblaw Inc
Selector
08.2025 - Current
Job overview
Accurately selected and assembled store orders using RF/handheld systems, maintaining high pick accuracy.
Built stable, well-organized pallets/totes to minimize product damage during transport.
Operated pallet jacks and warehouse equipment safely in a fast-paced environment.
Labeled, wrapped, and staged completed orders for efficient loading and shipment.
Embr Events
Brand Ambassador - Seasonal Contract
05.2025 - 08.2025
Job overview
Traveled independently across multiple retail locations to set up and maintained in-store product displays. Providing on site sampling ensuring brand consistency.
Built strong customer rapport, driving sales that consistently met or exceeded regional targets, earning multiple performance bonuses.
Collaborated with store management to coordinate promotions, manage stock levels, and resolve on-site issues.
Delivered exceptional customer experiences by educating shoppers, answering questions, and driving product awareness.
Stonewood Academy
Operations Manager
03.2021 - 01.2025
Job overview
Trained, supervised and scheduled staff members, ensuring efficiency and productivity.
Managed facility maintenance and ensured compliance with health and safety protocols.
Scheduled appointments and deliveries with suppliers for seamless operations.
Responsible for inventory control, budgeting, and ensuring resources were available for operations.
Delivered high-level customer service through conflict resolution and effective communication.
Tuff Guy Property Maintenance
Team Leader - Project Management
05.2019 - 01.2021
Job overview
Led project teams to ensure timely completion of property maintenance tasks.
Streamlined project workflows, improving overall service delivery quality.
Residential and commercial lawn mowing using a variety of different mower types.
Planting, fertilizing, mulching and weeding garden beds, seasonal clean up.
Pruning and trimming trees, bushes and hedges.
Big Stop Restaurant
Pastry Cook
06.2018 - 05.2019
Job overview
Baked a variety of items (cakes, cookies, muffins, bread) for high-volume service.
Managed inventory and ensured quality control for all products.
Ensured safe food handling practices and maintained cleanliness in the kitchen and storage areas.
Walmart
Produce Associate
03.2017 - 06.2018
Job overview
Restocked produce and ensured inventory was managed accurately.
Maintained quality control standards and ensured the freshness of produce.
Delivered exceptional customer service and maintained a clean working environment.
Operated hydraulic pallet jacks and forklifts for inventory movement.
The Northwest Company
Department Manager - Grocery
02.2014 - 02.2016
Job overview
Trained, supervised and scheduled staff members.
Handled daily cash floats and conducted safe counts.
Delivered grocery and products to customers homes and businesses.
Ready meal and take home meal preparation. Including but not limited to, pizza, family dinners and desserts.
Served as a key holder, managed inventory, supported merchandising and yearly inventory count.
Performed all administrative and receptionists duties as needed.
Accounts payable and loss prevention operations.
Warehouse management, weekly and seasonal product ordering.
Certification
Mixology and Bartending Level 1 - Toronto Institute of Bartending. June 2025
Smart Serve Certified April 2025
Safe Food Handlers Certified April 2025
First Aid/CPR Certified April 2025
Counterbalance Lift Truck Certified. March 2025
Level one carpentry apprenticeship. Graduated with honors, 2020