Megan Garza
Madera
Summary
Detail-oriented Office Assistant specializing in patient record management and communication. Supported billing operations and enhanced customer satisfaction through efficient problem resolution. Strong work ethic and adaptability enable quick mastery of new skills and independent task execution.
Overview
19
19
years of professional experience
Work History
AP /Business Office Assistant
Madera Rehabilitation & Nursing Center
Madera
04.2023 - Current
- Managed patient records and ensured accurate filing systems.
- Communicated effectively with patients, families, and medical personnel daily.
- Processed admissions paperwork, ensuring confidentiality and accuracy of patient information.
- Prepared invoices and verified insurance details to support billing operations and facilitate timely payments.
- Organized office supplies and maintained inventory levels for efficient operations.
- Answered multi-line phone system and accurately routed calls to correct individuals.
- Counted and reconciled petty cash log to support accounting department.
- Monitored inventory levels of office supplies and placed orders.
- Resolved invoice discrepancies and payment issues through effective communication with vendors.
- Operated office equipment, such as copy machine, scanner and printer.
- Operated scanning equipment to scan records and verified accurate indexing and quality of scanned documents.
- Accepted and processed payments from customers in person and over telephone.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Organized and maintained records of office activities and transactions.
- Typed, formatted and edited correspondence and other documents.
- Completed and mailed contracts, invoices or checks.
Certified Nursing Assistant
Madera Rehabilitation & Nursing Center
Madera
05.2007 - 03.2023
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Supported patients in daily living activities and personal hygiene, enhancing their comfort and dignity.
- Monitored vital signs and reported changes to nursing staff.
- Observed and reported unusual symptoms and changes to charge nurse.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Facilitated adequate hydration and nutrition for residents by distributing water and meals, contributing to overall health.
- Upheld cleanliness and safety standards in patient environments to promote health and well-being.
- Documented patient care accurately in electronic health records.
Education
High School Diploma -
Madera High School
Madera, CA06-2004
Some College (No Degree) -
Madera Community College
Madera, CASkills
- Patient record management
- Insurance verification
- Medical billing support
- Invoice processing
- Accounts reconciliation
- Document management
- Document processing
- Data entry accuracy
- Data entry
- Office administration
- Vendor communication
- Month-end closing
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Customer service
Timeline
AP /Business Office Assistant
Madera Rehabilitation & Nursing Center
04.2023 - Current
Certified Nursing Assistant
Madera Rehabilitation & Nursing Center
05.2007 - 03.2023
High School Diploma -
Madera High School
Some College (No Degree) -
Madera Community College