Megan Garvin
Hawthorne
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
I come from a background in Real Estate; my parents being realtors for 20+ years. I just passed my exam and I am looking to learn from and assist an agent.
Overview
6
6
years of professional experience
Work History
Server
Brewco Manhattan Beach
08.2023 - Current
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
JOEY Restaurant Group
11.2022 - 08.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Pool Server
Belmond El Encanto
02.2022 - 08.2022
- Enhanced customer satisfaction by providing prompt and attentive service to poolside guests.
- Increased beverage sales through effective upselling techniques and personalized recommendations.
- Maintained a clean and organized pool area for optimal guest comfort and safety.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in satisfied customers.
Administrative Assistant
San Ysidro Ranch
07.2020 - 04.2021
- Checked emails/voicemails
- Answered calls
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Printed and edited menus
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Hostess
Cafe Firenze
09.2018 - 07.2019
- Greeted & sat guests
- To-go orders
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Hostess
GoFish Sushi Bar
06.2018 - 07.2019
- Teamwork & decision making
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
Associate of Arts - Liberal Arts And Sciences
Santa Barbara City College
Santa Barbara, CA12.2023
Skills
- Guest Engagement
- High-Volume Dining
- Professional Appearance
- Item Promotion
- Social Media Marketing
- Real Estate Law
- Scheduling Showings
- Real Estate Software Knowledge
References
- Jessica Slagel, 626-484-1527
- Jaime Goedhart, 805-760-2017
- Barbie Arvizo, 805-813-4794
Timeline
Server
Brewco Manhattan Beach
08.2023 - Current
Server
JOEY Restaurant Group
11.2022 - 08.2023
Pool Server
Belmond El Encanto
02.2022 - 08.2022
Administrative Assistant
San Ysidro Ranch
07.2020 - 04.2021
Hostess
Cafe Firenze
09.2018 - 07.2019
Hostess
GoFish Sushi Bar
06.2018 - 07.2019
Associate of Arts - Liberal Arts And Sciences
Santa Barbara City College
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