Megan Gallant

• Facilitating Holistic Wellness Retreats
• Group Reservations
• Arranged travel accommodations for groups, couples & single travelers
• Self-motivated, with a strong sense of personal responsibility.
• Promoted a positive attitude towards wellness, encouraging clients to adopt healthier habits in their daily lives.
• Delivered exceptional customer service by responding promptly to inquiries from both current and prospective clients.
• Reduced stress levels for clients through mindfulness techniques and stress management strategies.
• Worked closely with clients to understand unique needs and meet specific travel desires.

• Trained new team members by relaying information on company procedures and safety requirements.
• Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
• Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
• Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
• Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
• Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
• Assisted in recruitment to build team of top performers.
• Evaluated staff performance and provided coaching to address inefficiencies.

· Specialized in Southern Europe, specifically, UK, France, Italy, Iceland

· Created custom luxury European vacation packages which include air, land, transfers, and tours.

· Trained In Air –Amadeus/ Travelbox/ Salesforce

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.

• Created custom wedding itineraries for groups
• Arranging air, transfers, hotels & excursions
• Focusing on the Caribbean
• 5 Star hotel arrangements
• Corresponding with suppliers for packages and rates
• Opening/closing sales
• Performed duties in accordance with applicable standards, policies and regulatory guidelines
• Offered friendly and efficient service to customers, handled challenging situations with ease.

· Assisting Legal Counsel

· Welcoming and directing guests

· Answering and directing phone calls

· Sorting and distributing mail

· Ordering Inventory

· Sending/receiving couriers

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Generated reports and typed letters in Word and prepared PowerPoint presentations.