Megan Faulknor

• Managed a team of 25,
• Monitoring team’s performance
• Coaching and Quality Assurance
• Complete stats and report to senior managers, Forecasting and Analysis
• Enhanced customer satisfaction by resolving complex issues and providing exceptional service.
• Boosted team morale and motivation by recognizing individual achievements and fostering a positive work environment.

• Provides feedback and input regarding participants’ needs, performance, and progress.
• Monitors medication to participants and provides medication reminders, in accordance with establish policy.
• Participates in and oversees various participant-focused social and recreational activities.
• Complete and maintain related records and documentation such as statistics, progress reports, and daily logs.

• Accurately reconciling customer accounts
• Tracking payments to terms
• Researching payment discrepancies
• Preparing week ending and month ending report for management review, Supporting month end processes

• Managed and maintaining pleasant, and friendly environment
• Spearheaded in inspecting rooms and service areas to ensure cleanliness is up to standard
• To inspire and train new staff, to ensure the quality of work,
• Creating and managing team schedules, Managing workflow, inventory, and budgeting

Managed and maintaining pleasant, and friendly environment

Spearheaded in inspecting rooms and service areas to ensure cleanliness is up to standard,

To inspire and train new staff, to ensure the quality of work,

Creating and managing team schedules, Managing workflow, inventory, and budgeting

• Delegating responsibilities, Monitoring team’s performance assist team with their work, Complete stats and report to senior managers, Forecasting and Analysis