Megan Ebach
Calgary
Summary
Experienced in managing daily operations within retail environments, ensuring compliance with health and safety regulations while maintaining accurate sales records through software applications. Demonstrated ability to resolve customer complaints effectively, adhering to company policies and enhancing customer satisfaction. Supervised staff by scheduling shifts, monitoring performance, and providing training on customer service techniques, contributing to a cohesive team environment. Organized promotional events aimed at increasing sales and attracting new customers, showcasing strong leadership and operational management skills.
Overview
13
13
years of professional experience
Work History
Assistant Boutique Manager
Gallery Glam
British Columbia
01.2018 - 04.2023
- Ensured compliance with health and safety regulations in accordance with local laws.
- Maintained accurate records of sales data using computer software programs like Excel or Access.
- Conducted regular stock takes to accurately maintain inventory records.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Supervised daily operations including opening and closing duties, cash handling, restocking shelves and cleaning the premises.
- Provided exceptional customer service by greeting customers and responding to inquiries in a timely manner.
- Processed payments using cash registers and POS systems, ensuring accuracy of all transactions.
- Scheduled staff shifts, managed employee timecards and provided feedback on performance.
- Managed day-to-day operations such as scheduling staff shifts, assigning tasks and monitoring employees' performance.
Salon Manager
Trendsetters
British Columbia
01.2010 - 09.2018
- Organized promotional events to attract new customers and increase sales.
- Trained and supervised staff on proper customer service techniques and product knowledge.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Ensured compliance with state regulations regarding cosmetology practices.
- Regularly evaluated customer feedback to identify areas of improvement in services or products offered by the salon.
- Monitored employee performance to ensure quality services were delivered consistently.
Education
Intro To Merchandising & Retail Marketing Certification -
Retail Marketing Certification
British Columbia On-line & Campus 01-2020
Estheticain & Nail Tech - Esthetics & Nail Technology
Mrs. Lorea's College of Esthetics & Nail Technolog
British Columbia , BC05-2006
Cosmetologist -
Loxx Academy of Hair
British Columbia , BC05-2005
Skills
- Customer service
- Staff scheduling
- Conflict resolution
- Time management
- Team building
- Store operations
- Fashion sense
- Loss prevention
- Exceptional leadership
- Positive attitude
- Teamwork
- Communication skills
Timeline
Assistant Boutique Manager
Gallery Glam
01.2018 - 04.2023
Salon Manager
Trendsetters
01.2010 - 09.2018
Intro To Merchandising & Retail Marketing Certification -
Retail Marketing Certification
Estheticain & Nail Tech - Esthetics & Nail Technology
Mrs. Lorea's College of Esthetics & Nail Technolog
Cosmetologist -
Loxx Academy of Hair