Innovative operations leader skilled in driving strategic enhancements and quality improvements. Committed to fostering teamwork and optimizing patient outcomes through effective management and collaboration within diverse healthcare environments.
Work History
Operations Leader
3 Years 1 Month
Nova Scotia Health Authority | 07.2023 - Current
Led cross-functional teams in implementing quality improvement initiatives, ensuring compliance with health standards.
Analyzed performance metrics to identify areas for operational enhancements and drive strategic decision-making.
Developed and enforced protocols to enhance operational efficiency within the hospital including the introduction of C3.
Collaborated with interdisciplinary teams to optimize patient outcomes and streamline processes.
Managed staffing schedules to ensure adequate coverage and maintain service continuity.
Served as a key point of contact between nursing staff, physicians, administration, and other healthcare professionals.
Registered Nurse
3 Years 1 Month
Nova Scotia Health Authority | 06.2020 - 07.2023
Monitored patient vital signs, identifying changes and responding promptly to ensure safety.
Administered critical care protocols and interventions for diverse patient populations.
Collaborated with interdisciplinary teams to develop comprehensive patient care strategies.
Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
Travel Registered Nurse
3 Months
Canadian Health Labs | 01.2023 - 04.2023
Demonstrated adaptability when assigned to different units or shifts as needed, seamlessly integrating into diverse healthcare teams while maintaining exceptional performance levels.
Improved patient recovery by providing skilled post-operative care and closely monitoring progress.
Store Manager
3 Months
Wow Mobile Boutique | 02.2014 - 05.2014
Opened and established the first atlantic province's kiosk and trained new employees.
Traveling for training and business conferences across Canada.
Directed daily operations to enhance customer experience and drive sales growth.
Implemented training programs for staff, resulting in improved service delivery and team performance.
Mobile Sales Associate
4 Years 11 Months
Koodo Mobile | 03.2009 - 02.2014
Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
Demonstrated product knowledge to assist customers in making informed decisions on mobile devices and plans.
Implemented promotional strategies that increased customer engagement and boosted sales revenue.
Conducted hands-on product demonstrations, allowing customers to experience device features firsthand before making a purchase decision.
Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
Education
Bachelor of Science - Nursing
Dalhousie University | Halifax | 05-2014
Skills
Operations management
Strategic planning
Quality improvement
Patient management
Acute care nursing
Medication administration
Medical Charting
Collaboration and teamwork
Team management
Time management
Customer service
Certification
Licensed Registered Nurse- Nova Scotia - Oct 2025 - Oct 2026