Megan DiMillo
Nepean,ON
Summary
As a Search Engine Evaluator with over 4 years of experience at Appen, I have honed my skills in computer literacy, Microsoft Office, customer service, and time management. My educational background includes a High School Diploma from Mother Teresa Catholic High School.
Overview
17
17
years of professional experience
Work History
Community Ambassador
Niantic
09.2022 - Current
- Coordinated and implemented numerous meetings, forums and community events.
- Being a liaison between the local Pokemon Go Community and Niantic
- Hosting contests for community members to take part in
- Beta testing new incoming features when required
Search Engine Evaluator
Appen
10.2019 - Current
- Provide feedback on search engine results, ensuring their accuracy and relevance to user queries
- Utilizing strong computer skills and knowledge of search engine algorithms to assess quality and effectiveness of results.
- Provide detailed feedback and analysis to help improve search engine performance and user experience.
- Utilize given tools to document and track my evaluations and findings.
Loyalty Agent
Rogers
05.2007 - 09.2010
- Utilized scripts and other resources to answer customer questions
- Maintained detailed records of customer interactions and transactions
- Processed customer orders accurately and efficiently
- Handled customer service inquiries and complaints in a timely and professional manner
- Applying correct discounts and credits to custom accounts
Education
High School Diploma -
St. Mother Teresa High School
Nepean, ON06.2002
Skills
- Customer Service
- Search Algorithms
- Content evaluation
- Conflict Mediation
- Data Entry
- Web Research
- Email writing
- Keyword Research
- Customer Relations
- Multitasking
- Friendly, Positive Attitude
- Call Management
- Active Listening
- Problem-solving abilities
- Computer Skills
Languages
English
Native or Bilingual
Timeline
Community Ambassador
Niantic
09.2022 - Current
Search Engine Evaluator
Appen
10.2019 - Current
Loyalty Agent
Rogers
05.2007 - 09.2010
High School Diploma -
St. Mother Teresa High School
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