Summary
Overview
Work History
Education
Skills
Timeline
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Megan Cox

Murrieta

Summary

Knowledgeable Conference Concierge, with strong background in assisting in the execution of high-profile conferences and events wanting to expand my knowledge as a Conference/Catering Coordinator. Adept at providing seamless and exceptional guest experiences, ensuring smooth event execution. Demonstrated expertise in problem-solving and multitasking, consistently delivering high levels of client satisfaction.

Overview

16
16
years of professional experience

Work History

Conference Concierge

The Broadmoor Hotel
03.2024 - Current
  • Utilized strong organizational skills to manage multiple tasks simultaneously, maintaining efficiency under pressure.
  • Regularly updated conference materials including signage, menus, digital displays, agendas ensuring accuracy at all times.
  • Carry out conference programs as noted in Group Resumes and Banquet Event Orders
  • Greet, communicate with, and check-in with meeting planners on site at the meeting rooms, ensuring guest satisfaction with group events and special requests,
  • Effective communication with guests and conference/catering managers
  • Provided exceptional customer service to conference attendees, resolving issues promptly and courteously.
  • Worked closely with other departments to ensure seamless coordination of all aspects of the conference experience.
  • Follow-up on details and communications provided by guests, conference/catering managers, and hotel operating departments
    (Banquets, Convention Services, Audio Visual, Culinary, etc.)
  • Knowledge in Coordinating the booking, planning and operation of in-house meetings and events and creation of Banquet Event Orders.

Server/Bartender

The Broadmoor Hotel
07.2022 - 03.2024
  • Greet guests, serve them with 5 star service, take orders and rely them to staff in kitchen and ensure everything comes out to their request, make drinks per the recipe/guests request, prepare for the day/reservations coming, daily/weekly/monthly cleaning, side work for the day and make sure everything is done to make service smooth for both me and my coworkers

Phlebotomist/Health Technician

Evans Army Community Hospital
02.2022 - 03.2023
  • Phlebotomy, front desk, multitasking in person and on computer, check in patients, customer service

Senior Phlebotomy Technician

BioLife Plasma Services
11.2020 - 02.2022
  • Collect donor information, administer needle into donor and collect blood samples with and also separate from the donation process, continue with plasmapheresis procedure and monitor, trained in venipuncture troubleshooting as well as donor reactions
  • Also a trainer for new employees

Server

TGI Fridays
12.2016 - 06.2018

Specimen Technician I

Quest Diagnostics
01.2012 - 10.2016

Customer Service Representative

Stater Bros, Super Markets
06.2009 - 01.2012

Education

High School Diploma -

Temescal Canyon High School
Lake Elsinore, CA
06-2008

Skills

  • Multitasking & organization
  • Effective time management
  • Hospitality
  • Exceptional communication
  • Team collaboration
  • Detail orientation
  • Event coordination expertise
  • Strong work ethic
  • Customer service
  • Problem-solving

Timeline

Conference Concierge

The Broadmoor Hotel
03.2024 - Current

Server/Bartender

The Broadmoor Hotel
07.2022 - 03.2024

Phlebotomist/Health Technician

Evans Army Community Hospital
02.2022 - 03.2023

Senior Phlebotomy Technician

BioLife Plasma Services
11.2020 - 02.2022

Server

TGI Fridays
12.2016 - 06.2018

Specimen Technician I

Quest Diagnostics
01.2012 - 10.2016

Customer Service Representative

Stater Bros, Super Markets
06.2009 - 01.2012

High School Diploma -

Temescal Canyon High School

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Megan Cox