Summary
Overview
Work History
Education
Skills
Timeline
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Megan Cousineau

Kitchener,ON

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Overview

11
11
years of professional experience

Work History

Store Manager

Michael Hill Jewellers
05.2021 - Current
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Managed inventory control, cash control, and store opening and closing procedures.

Sales Associate

Signet Jewelers
04.2019 - 05.2021
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Administrative Assistant

Heffner Toyota
09.2012 - 08.2018
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Handled all Lease Agreement renewals and Terminations

Education

High School Diploma -

Glenview Park Secondary School
Cambridge, ON

High School Diploma -

St. Louis Adult Learning And Continuing Education Centre
Kitchener, ON

Skills

  • Competitor Monitoring
  • Shift Scheduling
  • Revenue Generation
  • Supply Ordering
  • Store Merchandising
  • Personnel Development
  • POS Systems
  • Employee Training
  • Retail Inventory Management
  • Talent Recruitment
  • Staff Management
  • Performance Reviews

Timeline

Store Manager

Michael Hill Jewellers
05.2021 - Current

Sales Associate

Signet Jewelers
04.2019 - 05.2021

Administrative Assistant

Heffner Toyota
09.2012 - 08.2018

High School Diploma -

Glenview Park Secondary School

High School Diploma -

St. Louis Adult Learning And Continuing Education Centre

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Megan Cousineau