Megan Connolly
Lincoln
Summary
I am a dedicated team member and leader with strong customer service skills. I can use critical thinking to solve problems and enjoy training a team. I am committed to enhancing customer satisfaction and operational efficiency in fast-paced environments, and I look forward to bettering your establishment.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Dutch Bros "Broista"
Dutch Bros
Roseville
10.2025 - Current
- Provided high-energy customer service while taking orders in a fast-paced drive-thru environment.
- Prepared a variety of specialty coffees and other beverages whilst maintaining speed, quality, and service.
- Operated POS system and handled cash and card transactions accurately.
- Quick to adapt to new menu items whilst also having the base menu memorized.
Chick-Fil-A Team Trainer
Chick-fil-A
Rocklin
02.2025 - 02.2026
- Provided exceptional customer service in a fast-paced restaurant environment.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Gained experience in adaptability by rotating through a series of different stations based on team needs.
- Trained new team members using approved training materials and information.
- Upheld the restaurant's high standards of etiquette, hospitality, and customer service.
Starbucks Lead Shift
Target
Lincoln
07.2024 - 01.2025
- Scheduled shifts and meetings for team members efficiently, ensuring proper staffing according to team member and company needs.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Gained experience in closing the store, maintaining the lobby, and restocking materials.
- Gained knowledge of the Starbucks menu (including seasonal items) and extensive knowledge of coffee origin and preparation.
Guest and Service Advocate
Target
Lincoln
10.2023 - 01.2025
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints efficiently and professionally.
- Educated guests on promotions and loyalty programs.
- Trained on check lanes, guest service desk, drive-up delivery, priority fulfillment, and back stocking.
Education
High School Diploma -
Western Sierra Collegiate Academy
Rocklin, CA06-2024
Some College (No Degree) - Business Administration
Sierra College
Rocklin, CASome College (No Degree) - Marketing
Sierra College
Rocklin, CASkills
- Customer service
- Team training
- Shift scheduling
- Product knowledge
- Conflict resolution
- Workplace organization
- Cash handling
- Time management
Certification
- HubSpot Inbound Marketing Certification- Obtained 9/17/2025
- Hubspot Social Media Marketing Certification- Obtained 10/23/25
Accomplishments
- Presidents Honor Roll.
- Dean's List for Academic Achievement.
- Team member of the Month.
References
References available upon request.
Timeline
Dutch Bros "Broista"
Dutch Bros
10.2025 - Current
Chick-Fil-A Team Trainer
Chick-fil-A
02.2025 - 02.2026
Starbucks Lead Shift
Target
07.2024 - 01.2025
Guest and Service Advocate
Target
10.2023 - 01.2025
High School Diploma -
Western Sierra Collegiate Academy
Some College (No Degree) - Business Administration
Sierra College
Some College (No Degree) - Marketing
Sierra College