Megan Claeys
Calgary,AB
Summary
Dedicated BBA student majoring in Human Resources at Mount Royal University, bringing eight years of hands-on experience in restaurant management. From serving to leading teams, strong skills in leadership, staff management, and customer service have been cultivated.
Eager to transition practical expertise into the field of human resources, seeking an internship/co-op opportunity to apply insights in team dynamics, conflict resolution, and performance optimization to contribute effectively to organizational success.
Driven by a passion for talent development and workplace culture enhancement, looking to make a meaningful impact in HR. With a commitment to continuous learning, prepared for the challenges and opportunities ahead.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Hayden Block Smoke & Whiskey
01.2021 - 06.2023
- Directed daily operations, including staff management, inventory control, financial reconciliation, and customer relations.
- Addressed customer inquiries and resolved issues promptly, maintaining high levels of satisfaction.
- Supervised staff performance, providing guidance and training to ensure adherence to company standards.
- Collaborated with management to optimize staffing levels and achieve business objectives.
- Cultivated positive work environments focused on delivering exceptional service and fostering team morale.
Server
Hayden Block Smoke & Whiskey
10.2016 - 01.2021
- Provided attentive and personalized service to patrons, exceeding expectations and enhancing guest experiences.
- Welcomed and seated guests, demonstrating professionalism and courtesy at all times.
- Managed table assignments and orders efficiently, minimizing wait times and maximizing customer satisfaction.
- Established and maintained effective communication channels with colleagues and management, contributing to cohesive team environments.
- Participated in ongoing training and development programs to enhance skills and knowledge.
Education
BBA - Human Resources Management
Mount Royal University
Calgary, AB06.2026
Skills
- Leadership Qualities
- Staff Management
- Conflict Resolution
- Performance Monitoring
- Employee Motivation
- Task Delegation
- Time Management
- Guest Relations
- Relationship Building
- Training and Mentoring
- Recruitment Strategies
- Microsoft Office
References
Available upon request.
Languages
English
Native or Bilingual
Timeline
Restaurant Manager
Hayden Block Smoke & Whiskey
01.2021 - 06.2023
Server
Hayden Block Smoke & Whiskey
10.2016 - 01.2021
BBA - Human Resources Management
Mount Royal University
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