Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Megan Chambers

Devon

Summary

Dynamic server and manager with a proven track record at Original Joes, excelling in team leadership and customer service. Skilled in server training and complaint handling, I fostered a culture of continuous improvement, enhancing guest experiences and driving sales through effective communication and rapport-building.

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server/Manager

Original Joes
09.2024 - Current
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Led team of servers to consistently meet customer service and sales targets.
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Managed multiple servers across diverse platforms, ensuring seamless integration and interoperability.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Enforced compliance with food safety and sanitation standards throughout restaurant.
  • Fostered culture of continuous improvement, leading by example in adoption of new technologies and practices.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Taproom Server

Next5 Brewing
07.2024 - Current
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Answered customers' questions, recommended draught beer based on their preferences.
  • Offer tastings on our selected beers for customer satisfaction.
  • Label craft beer cans during shift.

Server

Montanas Cookhouse BBQ & Bar
12.2023 - 09.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.

Server

Chilis's Bar and Grill
10.2022 - 05.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Bussed and reset tables to keep dining room and work areas clean.

Restaurant Server

Devon Golf and Conference Centre (seasonal)
04.2022 - 10.2022
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Stayed up-to-date on menu changes to help customers make food choices.

Mechanical Technician

John Deere
01.2018 - 06.2021
  • Resolved mechanical issues using both technical and manual skills.
  • Assembled and disassembled equipment to perform repairs and maintenance.
  • Frequently diagnosed mechanical problems and determined how to correct issues.
  • Maintained clean and organized work area to easily locate repairing tools and equipment.
  • Inspected and tested equipment, machinery and components to diagnose issues, recognize defects, and determine appropriate repairs.
  • Followed guidelines while performing maintenance and repairs to prevent work-related injuries.

Bar Server

Boston Pizza
01.2014 - 01.2018
  • Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
  • Optimized drink-making efficiency by mastering the use of various bar equipment and tools, such as cocktail shakers, muddlers, and strainers.
  • Effectively managed time under pressure, balancing competing priorities during high-stress situations without sacrificing quality of service or customer satisfaction levels.
  • Increased bar revenue by upselling premium drinks and recommending food pairings.

Education

John Maland Highschool
Devon, AB
2016

Skills

  • Operating system management
  • Crew coordination
  • Policy implementation
  • Restaurant operations
  • Server scheduling
  • Verbal and written communication
  • Food safety
  • Complaint handling

Certification

Pro Serve Certificate

Expiry: April 2027

References

Gwen Rudosky - Owner of Next5 Brewing

Personal and Professional references available upon request.

Timeline

Server/Manager

Original Joes
09.2024 - Current

Taproom Server

Next5 Brewing
07.2024 - Current

Server

Montanas Cookhouse BBQ & Bar
12.2023 - 09.2024

Server

Chilis's Bar and Grill
10.2022 - 05.2023

Restaurant Server

Devon Golf and Conference Centre (seasonal)
04.2022 - 10.2022

Mechanical Technician

John Deere
01.2018 - 06.2021

Bar Server

Boston Pizza
01.2014 - 01.2018

John Maland Highschool

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Megan Chambers