Megan Butcher
Ottawa
Summary
Dynamic and results-oriented librarian with a strong background in leadership and research support roles. Proven track record of assisting users with complex research needs and developing and enhancing a library collection. Recognized for fostering collaborative teamwork and adapting to evolving demands, ensuring high-quality service and seamless resource access. Expertise in information retrieval and digital library systems, combined with a strong focus on detail and user satisfaction, drives exceptional outcomes in library services.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Reference Librarian
Library and Archives Canada
01.2023 - Current
- Provide leadership for librarians through informal coaching, review, guidance, and training
- Align research support services work with other teams through liaising with web services to create and improve online dataset and research guides
- Coordinate projects for library team in advance of major move to new building, including evaluation of the reference collection
Reference Librarian
Library and Archives Canada
01.2011 - 01.2023
- Answered client queries: analyzed question, developed search strategies, synthesized results and sent responses
- Liaised with web and data teams to improve the flagship Canada Gazette database
- Presented at the Government Information Days conference
- Coordinated and participated in tours and webinars for external clients
- Mentored new librarians and technicians
Chief, Orientation & Genealogy
Library and Archives Canada
06.2017 - 12.2020
- Co-chaired the Reference & Genealogy service transformation working group, 2020
- Provided recommendations and practical advice to senior management on staffing, programming, and services
- Networked with supervisors, managers and directors within and outside LAC
- Supervised and coordinated work of 14 employees at three service points by holding weekly team meetings to ensure that all regular and extra tasks are being completed
- Represented LAC to Canadian and international stakeholders as member of IFLA’s Genealogy special interest group
- Created connections between Orientation team and other sections at LAC to promote understanding and teamwork within the institution
- 3.5 years (June 2017 to December 2020)
Reference Librarian/Triage Coordinator
Library and Archives Canada
05.2013 - 05.2017
- Acted as business lead for development of QMS2014: planned, organized and coordinated Reference Services’ involvement, ensured IT was able to sign off on deadline
- Provided advice to senior management regarding the creation and expansion of the Loans to Other Institutions program
- Provided statistics on Reference Services and Loans to Other Institutions to senior management in a timely manner
- Provided information about reference queries, tools and client needs to internal and external clients
- Assigned daily reference questions and reviewed work for librarians and library technicians
Information Specialist
Canadian Council for Tobacco Control
01.2005 - 07.2011
- Project manager for major redesign of flagship website, delivered on time, within budget
- Provided advice to senior management regarding the development and maintenance of 3 websites: nnsw.ca, cctc.ca, ncth.ca.
- Managed annual work plans with technical company, negotiating conflicting priorities and deadlines
- Liaised with contractors for ongoing projects (e.g. translators, graphic designers and indexers)
- Wrote and implemented all policies, guidelines and procedures for library team
- Supervised daily work of library team (3-6 librarians and technicians), including assignment and review
- Developed Salesforce CRM membership database
Education
Master of Library and Information Studies -
Dalhousie University
Halifax, NS01.2001
Bachelor of Arts - Women's Studies, English Literature
York University
Toronto, ON01.1998
Skills
- Strong decision-making skills
- Effective written and verbal communication
- Client-focused service approach
- Excellent research skills
- Strategic issue analysis
- Skilled leader
LANGUAGE PROFILE
English
Native or Bilingual
French
Professional Working
Certification
Project Management Breakthroughs Certificate, Priority Management, 2005
Timeline
Senior Reference Librarian
Library and Archives Canada
01.2023 - Current
Chief, Orientation & Genealogy
Library and Archives Canada
06.2017 - 12.2020
Reference Librarian/Triage Coordinator
Library and Archives Canada
05.2013 - 05.2017
Reference Librarian
Library and Archives Canada
01.2011 - 01.2023
Information Specialist
Canadian Council for Tobacco Control
01.2005 - 07.2011
Master of Library and Information Studies -
Dalhousie University
Bachelor of Arts - Women's Studies, English Literature
York University