Megan Buckland
Summary
8+ years experience in the entertainment and customer service industries. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Bottle Server
Toybox, Ink Entertainment
2021.07 - 2024.01
- 2k-6k average sales per shift
- Provided personalized recommendations based on customer preferences, resulting in increased sales and repeat business.
- Ensured compliance with all alcohol handling laws, contributing to a safe environment for patrons.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
- Exhibited exceptional multitasking abilities while managing multiple tables simultaneously without sacrificing quality of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
Brand Ambassador
Everleigh
2020.02 - 2020.03
- Provided exceptional customer service to drive satisfaction.
- Collaborated with sales staff to identify target customers, promote products and increase sales.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Answered customers' questions, recommended items, and recorded order information.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Promotional Model
Femme Fatale Media and Promotions
2016.05 - 2020.02
- Increased brand awareness by effectively engaging with potential customers and presenting product information.
- Boosted sales for various products through persuasive communication and demonstrating key features.
- Enhanced customer experience by providing friendly, approachable, and knowledgeable interactions at promotional events.
- Collaborated with event coordinators to ensure smooth execution of marketing campaigns and promotions.
- Represented clients professionally at trade shows, conventions, and other promotional events.
- Conveyed brand messaging with consistency and enthusiasm across multiple promotions and campaigns.
- Utilized social media platforms effectively to promote client brands before, during, and after events.
- Supported fellow team members in executing successful promotional events through clear communication and teamwork.
Brand Ambassador
Wildflower
2017.05 - 2020.01
- Boosted brand awareness by engaging with potential customers and presenting product benefits in an appealing manner.
- Generated leads for the sales team through persuasive presentations and informative discussions.
- Enhanced consumer interest by organizing interactive events and product demonstrations.
- Cultivated positive relationships with clients, resulting in increased customer loyalty and satisfaction.
- Increased event attendance by utilizing social media platforms to promote upcoming activations effectively.
Brand Ambassador
Cabana Pool Bar
2019.05 - 2019.09
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
Sales Associate
Honey
2016.09 - 2017.02
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
Education
BA of Creative Industries -
Ryerson University
Queen’s University, Bader International Study Centre
2014
Queen Margaret’s University Preparation School
2013
Skills
- Social Media Expertise
- Sales Expertise
- Critical Thinking
- Administrative Support
- Microsoft Office
- Customer Service
- POS Inventory System Operation
- Multitasking Abilities
- Conflict Resolution
- Teamwork and Collaboration
- Strong Communication and Interpersonal Skills
Timeline
Bottle Server
Toybox, Ink Entertainment
2021.07 - 2024.01
Brand Ambassador
Everleigh
2020.02 - 2020.03
Brand Ambassador
Cabana Pool Bar
2019.05 - 2019.09
Brand Ambassador
Wildflower
2017.05 - 2020.01
Sales Associate
Honey
2016.09 - 2017.02
Promotional Model
Femme Fatale Media and Promotions
2016.05 - 2020.02
BA of Creative Industries -
Ryerson University
Queen’s University, Bader International Study Centre
Queen Margaret’s University Preparation School
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