MEGAN BENNITT
Bakersfield
Summary
Dynamic professional with a robust background in customer interactions and service solutions, complemented by extensive experience in healthcare settings. Expertise in conflict resolution, communication, and problem-solving drives exceptional customer satisfaction and loyalty. Proven team collaborator who adapts seamlessly to evolving needs while maintaining a steadfast focus on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach to fulfilling both customer and organizational objectives, with strong skills in patient care, medical procedures, and electronic health records.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
PostNet
01.2025 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Driver
Amazon
11.2024 - 01.2025
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Medical Assistant
Adventist Health Bakersfield
06.2024 - 11.2024
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Medical Assistant
Accelerated Urgent Care
02.2024 - 06.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Caregiver
The Palms at San Lauren
08.2023 - 11.2023
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Stocker/ Sales Floor TA
Walmart
05.2020 - 06.2023
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Medical Office Trainee
Niles Childrens Clinic/ Universal Urgent Care
01.2023 - 01.2023
- Trained in a fast-paced pediatrics office working both front and back-office duties, calling and confirming patient appointments, scanning/faxing documents, data entry, sterilization techniques, rooming patients, obtaining accurate vital signs, electrocardiograph testing, vision/hearing screening, prepared and administered injections, while always maintaining patient confidentiality.
- 250 Training Hours Completed
Education
Medical Assistant Diploma -
UEI COLLEGE
Bakersfield, CA01.2023
High School Diploma - undefined
South High School
Bakersfield, CA01.2015
Skills
- Medical Procedure Tray Set-Up
- Clinical Medical Assistant Duties
- Administrative Medical Assistant Duties
- Patient Blood Draws & Administering Injections
- Safety & Infection Control Standards
- Urinalysis
- Vision and Hearing Testing
- Direct Patient Care Tasks
- Patient Vital Signs
- Electrocardiograms
- Patient Medical Histories
- Electronic Medical Records
- Medical Specimen Testing
- Medical Terminology (Abbreviations)
- Customer service
- Active listening
- Critical thinking
- Data entry
Certification
- HIPAA Certificate
- OSHA Certificate
- CPR-BLS Certified Certificate (2023)
Timeline
Customer Service Representative
PostNet
01.2025 - 04.2025
Driver
Amazon
11.2024 - 01.2025
Medical Assistant
Adventist Health Bakersfield
06.2024 - 11.2024
Medical Assistant
Accelerated Urgent Care
02.2024 - 06.2024
Caregiver
The Palms at San Lauren
08.2023 - 11.2023
Medical Office Trainee
Niles Childrens Clinic/ Universal Urgent Care
01.2023 - 01.2023
Stocker/ Sales Floor TA
Walmart
05.2020 - 06.2023
High School Diploma - undefined
South High School
Medical Assistant Diploma -
UEI COLLEGE
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