Megan Baker
Surrey,BC
Summary
Dynamic and adaptable professional with a proven track record at Matteo Lighting, where I enhanced customer satisfaction and mentored new hires. Skilled in problem-solving and computer skills, I excel in fast-paced environments, demonstrating exceptional teamwork, communication, and a continuous improvement mindset. Achieved significant achievements through a focus on quality control and relationship building.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Intern
Aru Spa and Salon
07.2024 - 07.2024
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Supported staff members in their daily tasks, reducing workload burden.
- Gained valuable experience working within the beauty industry, applying learned concepts directly into relevant work situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Matteo Lighting
02.2022 - 03.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Proven ability to learn quickly and adapt to new situations.
Education
Diploma - Body Spa And Medical Esthetics
JCI Institute
Vancouver, BC10-2024
High School Diploma -
Abbotsford Collegiate
Abbotsford, BC06-2009
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Computer Skills
- Attention to Detail
- Creative and Resourceful
- Flexible Schedule
- Professionalism and Etiquette
- Quality Control
- Time management abilities
- Active Listening
- Adaptability
- Continuous Improvement
- Effective Communication
- Relationship Building
Certification
Clarion Academy, 09/26/24,
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Work-life balanceHealthcare benefitsCompany CulturePersonal development programsCareer advancementQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Intern
Aru Spa and Salon
07.2024 - 07.2024
Customer Service Representative
Matteo Lighting
02.2022 - 03.2024
Clarion Academy, 09/26/24,
Diploma - Body Spa And Medical Esthetics
JCI Institute
High School Diploma -
Abbotsford Collegiate
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