Meg MacVicar
Kelowna,BC
Summary
High-energy professional who multitasks well to meet customer desires and business needs in high-volume environments. Experienced with multiple industries, money handling, and appropriate language.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Lead
Spiritleaf
Kelowna, BC
09.2023 - 10.2024
- Developed and executed training programs for new hires while also contributing to the recruitment process.
- Provided guidance and assistance to junior colleagues during times of increased workload.
- Managed and led employees on a regular basis for various tasks.
- Monitored team performance against targets, taking corrective action where necessary.
- Opened and closed the store solely in a timely manner, according to company policies.
- Managed and implemented successful social media campaigns to support company objectives.
- Verified customer identification to ensure they met age requirements for purchasing marijuana products.
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Controlled the daily operations of all assigned social media accounts.
- Experience with Word, Excel, and Canva programs.
- Provided support to customers by helping them choose products and resolving complaints.
- Performed daily banking duties, such as deposits and withdrawals of funds, from registers.
- Set and disarm alarm systems, while maintaining personal keys to the establishment.
Seasonal Terrace Server
Mission Hill Family Estate Winery
Kelowna, British Columbia
06.2024 - 09.2024
- Made confident wine recommendations based on knowledge of appropriate wine and food pairings.
- Worked big estate events, such as concerts on the property, and provided service in wine kiosks.
- Provided informative estate and cellar tours, sharing insights into the wine-making process and Mission Hill's rich familial background.
- Worked private events for some of the biggest companies in the world, as well as public figure dinners.
- Provided personalized dining experiences for wine club members and terrace guests through intimate tastings, dinners, and bottle service.
- Engaged guests through conversation about the various styles of wines available.
- Gained in-depth knowledge of biweekly, rotating food and wine pairing profiles by memorizing intricate details.
- Acquired comprehensive knowledge of optimal bottle service techniques.
- Prepared tables according to fine dining standards.
- Collaborated with wine ambassadors and experts in team environments and training sessions.
- I indulged in week-long trainings and onboarding to study and learn the history of the family estate.
- Acquiring knowledge of unservable wine, such as cork taint, through pre-service sampling.
- Decanting and aerating red wines to remove sediment prior to serving.
- Exhibited comprehensive knowledge of various wine vintages, production techniques, vineyards, and wine preservation.
- Completion of an extensive wine and food exam in order to serve on the terrace.
- Collaborated with the service team and head chefs in pre-shift meetings to address menu modifications, guest allergies, daily sales targets, as well as wine/food menu quizzes.
Server
The Old Spaghetti Factory
Kelowna, BC
11.2023 - 03.2024
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge with multiple promotions and offers the restaurant carried throughout several seasons.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Monitored the dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Bartender
Glo Restaurant and Lounge
Victoria, British Columbia
09.2022 - 08.2023
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Training new team members.
- Experience with using Squirrel and OpenTable programs.
- Stocked refrigerating units with wines or bottled beer, and replaced empty beer kegs.
- Used POS system to ring up customers, open and close tabs.
- Made friendly conversation with customers to provide an enjoyable bar experience.
- Working special events as a hostess.
- Conducting coat checks.
- Barista experience.
Landscaper
Baileys Landscape
Parksville, BC
06.2022 - 08.2022
- Assisting building of retaining walls
- Cut and trimmed lawns using power mowers and edgers.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Pruned trees and bushes to improve visibility and shape.
- Raked, mulched and composted leaves.
Server
Boston Pizza
Parksville, BC
02.2022 - 08.2022
- Paytronix program experience
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
Lefty’s Fresh Food
Qualicum Beach, BC
06.2020 - 01.2021
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Receiving takeout orders and processing payments
- Barista experience
- Matri’D program experience
- Plating/decorating desserts
- Closing duties
- Trained new employees to perform duties.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Provided exceptional service to a high volume of daily customers.
Hostess
Cview Restaurant and Lounge
Qualicum Beach, British Columbia
04.2019 - 09.2019
- Booking reservations and assigning tables
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Answered telephone to provide dining information and take reservations.
- Built positive relationships with other front-of-house and kitchen staff.
- Experience with OpenTable and Squirrel programs
Education
Practicum
Fitness World
Victoria, BC07.2023
BCPTI
Richmond, BC06.2023
High school graduate -
08.2020
Skills
- Communication and interpersonal skills
- Very polite, well-mannered and aware of proper body language
- Leadership and management experience
- Confident in wine and cannabis knowledge and service
- Uses proper judgment and empathy when dealing with others
- Hard-working, demonstrating a positive and cheerful attitude
- Ability to work well as a team player or independently
- Responsible, punctual, honest and reliable
- Always eager to learn and adapt to new responsibilities
References
- Tarek Shbib, Owner, Spiritleaf Kelowna, 250-863-1235
- Sara Watson, General Manager, Mission Hill Winery, 250-826-3231
- Stuart Maguire, Manager, The Old Spaghetti Factory, 250-681-4025
Certification
- Serving it Right
- Selling it Right
- Foodsafe Level 1
Timeline
Seasonal Terrace Server
Mission Hill Family Estate Winery
06.2024 - 09.2024
Server
The Old Spaghetti Factory
11.2023 - 03.2024
Team Lead
Spiritleaf
09.2023 - 10.2024
Bartender
Glo Restaurant and Lounge
09.2022 - 08.2023
Landscaper
Baileys Landscape
06.2022 - 08.2022
Server
Boston Pizza
02.2022 - 08.2022
Server
Lefty’s Fresh Food
06.2020 - 01.2021
Hostess
Cview Restaurant and Lounge
04.2019 - 09.2019
Practicum
Fitness World
BCPTI
High school graduate -
- Serving it Right
- Selling it Right
- Foodsafe Level 1
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