Meg Lush
Summary
Ambitious individual pursuing employment; eager to develop knowledge in various fields of customer service. Proactive leader with strengths in communication and collaboration. Hardworking, dedicated, and reliable with strong abilities in organization and business development. Proven history of fostering excitement to meet team, individual, and management objectives.
Overview
22
22
years of professional experience
Work History
Retail Sales Profesional
Hooper's Jewelers
03.2022 - Current
- Provide Excellent Customer Service.
- Teamwork with Client Satisfaction Focus.
- Maintain Cash and Payments.
- Prepare Special Orders.
- Enhance product presentation and promotional material displays, working alongside retail representatives.
Customer Retention Specialist Business Development
Mills Motors
09.2014 - 09.2021
- Developed new strategies for customer retention activities.
- Developed product demonstrations and presentations for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Proficient in Microsoft Word, Excel, GM Dealer Direct, Reynolds and Reynolds Dealership Management Program.
- Maintained and organized daily appointment schedules for all incoming clients and provided follow up/results to Management.
- Managed Development CRM Tools including Dealer Socket to support existing, and create new business.
- Provided training to all staff on Business Development programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
Parts Associate
Endras BMW
02.2008 - 09.2014
- Maintained clean and neat parts counter and sales floor.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Controlled and maintained inventory, invoicing, special orders.
- Worked primarily with technicians offering assistance and problem solving.
Parts Associate
Motorcity Saturn
10.2001 - 02.2008
- Researched vehicles and parts via physical catalogs and electronic means.
- Delivered merchandise to business locations for use in vehicle repairs or direct sales.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Stocked and managed stock of parts.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Education
High School Diploma -
Donevan Collegiate
06.1997
Skills
- Excellent and friendly communication with Management, Team Members, and Clients
- Superior organization skills and time management
- Strong and consistent follow up skills from beginning of project to completion
- Working knowledge of MS Office applications
- Excellent work ethic and dedication to success
- Able to interpret financial statements
- Ability to multi-task and deliver consistently high quality of service under pressure
- Product and Service Knowledge
- Training and Development
Timeline
Retail Sales Profesional
Hooper's Jewelers
03.2022 - Current
Customer Retention Specialist Business Development
Mills Motors
09.2014 - 09.2021
Parts Associate
Endras BMW
02.2008 - 09.2014
Parts Associate
Motorcity Saturn
10.2001 - 02.2008
High School Diploma -
Donevan Collegiate
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