Megan (Meg) Costerus
Calgary,Canada
Summary
Strategic leader with over a decade of experience in talent acquisition and team development. Specializes in full-cycle recruitment and performance coaching, consistently enhancing employee retention in dynamic retail and tech sectors. Ready to leverage expertise in sourcing, onboarding, and mentoring to drive success in a dedicated Recruitment or Talent Acquisition role.
Overview
16
16
years of professional experience
Work History
Store General Manager
SportChek
Calgary, AB
05.2023 - 03.2026
- Oversaw recruitment and performance management for 50 employees at $5M location, enhancing team capability.
- Led the only store in Alberta to achieve the Presidents Club 2025 award through excellence in team building and process mastery.
- Managed payroll and scheduling to maintain optimal staffing levels and support operational efficiency.
- Fostered positive team culture through communication and conflict resolution, improving team dynamics.
Large Volume Store Manager
Foot Locker
Calgary, AB
07.2018 - 01.2023
- Managed the full employee lifecycle-recruiting, onboarding, and mentoring-for over 45 associates simultaneously.
- Spearheaded city-wide multi-location recruiting events to identify and attract top-tier retail talent.
- Developed innovative engagement strategies to maintain high morale and reduce staff turnover.
- Maintained all employee and financial records, including payroll and benefits, ensuring 100% compliance with corporate standards.
Store Manager / Trainer
Adidas Group
Balzac, AB
12.2015 - 03.2017
- Chosen for high-level relocation program for "up and coming superstars" due to demonstrated leadership potential.
- Developed and implemented custom training tools that increased staff product knowledge and sales confidence.
- Identified talent gaps and implemented hiring strategies that recovered $180,000 sales deficit within three quarters.
Operations Manager
Forever 21
Niagara-on-the-Lake, ON
03.2013 - 12.2015
- Coordinated grand opening of $15M location, overseeing mass hiring, training, and scheduling of all new staff to ensure seamless operations.
- Managed daily staffing for shifts of 8 to 40 employees, aligning workforce with volume projections to meet operational demands.
- Managed daily operations to ensure efficient workflow across all departments.
- Developed and implemented process improvements to enhance operational efficiency.
Priority Support / Trainer
Hewlett Packard Enterprise
11.2009 - 02.2012
- Conducted technical and soft-skills training for contact center staff, enhancing customer relations and service delivery.
- Provided quality assurance (QA) and actionable feedback to team members, ensuring compliance with client contracts and improving service quality.
- Collaborated with hiring managers to assess staffing needs and create job descriptions, streamlining recruitment process.
Education
Bachelors - Economics
Brock University
Skills
- Recruitment management
- KPI Monitoring
- Process Improvement Planning
- Root Cause Analysis
- Talent acquisition
- People Management
- Process improvement
- Microsoft Office
- Conflict Resolution
- Performance management
- ATS
Core Competencies
Full-cycle recruitment, grassroots talent management, and multi-location recruiting events., Expert at designing training tools and leading orientation for teams of up to 50+ employees., Skilled in coaching, quality assurance, and implementing feedback loops to drive staff confidence., Advanced experience in complex scheduling, payroll management, and forecasting based on budget goals., Proficient in ATS, HR records management, benefits administration, and Canadian business operations.
Timeline
Store General Manager
SportChek
05.2023 - 03.2026
Large Volume Store Manager
Foot Locker
07.2018 - 01.2023
Store Manager / Trainer
Adidas Group
12.2015 - 03.2017
Operations Manager
Forever 21
03.2013 - 12.2015
Priority Support / Trainer
Hewlett Packard Enterprise
11.2009 - 02.2012
Bachelors - Economics
Brock University